Wilson Lai

Manager @ Hong Leong Bank Berhad

About

A reliable and self-motivated banking professional with managerial experience in application ownership, project delivery, and production system support. I am committed to maintaining high standards of work while ensuring system stability, operational efficiency, and alignment with business objectives. In my role, I work closely with internal stakeholders and external vendors to manage projects, oversee production systems, and resolve issues effectively in fast-paced environments. Known for my strong interpersonal skills and collaborative approach, I build trusted working relationships that support clear communication, smooth delivery, and positive team dynamics.

Country

Malaysia

City

Klang

Industry

Information Technology & Services

Skill

SQL, Microsoft SQL Server, Jira Service Desk, Databases, Customer Support, Windows Server, Analytical Skills, Communication, Customer Service, Programmes, Skill Development, IT Asset Management, Troubleshooting, Request Management, Ticketing Systems, Operations, Technical Support, Tier 2 Help Desk Support, Help Desk Support, Information Technology

Experience

Manager

Hong Leong Bank Berhad

2025-11 - Present · 11 mos

Damansara city

Senior Application Support Engineer

Hong Leong Bank Berhad

2024-10 - 2025-11 · 1 yr 2 mos

Federal Territory of Kuala Lumpur, Malaysia

Application Support Engineer

Nettium Sdn Bhd

2023-12 - 2024-4 · 5 mos

Federal Territory of Kuala Lumpur, Malaysia

Provide L2 & L3 user in-depth support, troubleshooting, analysis and resolution of complex issues for incidents that affects day-to-day operations and BAU.

Software Engineer

Tech Mahindra

2020-1 - 2022-12 · 3 yrs

Malaysia

Platform application owner, managed a team of four to provide end-to-end services for business delivery, application maintenance / enhancement and business continuity planning.

Application Support Specialist

Digi Telecommunications

2019-4 - 2019-12 · 9 mos

Malaysia

Strategic and demand planning with internal business users (Sales / Marketing / Finance) for product development and launching, system integrations, consumer support services and day-to-day business activities.

Internship - Technical Support Expert

Convergys

2016-12 - 2017-2 · 3 mos

Kuala Lumpur, Malaysia

Assigned the role of Technical Support Expert for Razer Inc. Main duties and responsibilities involve handling incoming calls and emails and provide support to all Razer's customers, mainly from United States and Asia Pacific countries (but not limited to any other countries that Razer products are sold at). These inquiries might be in the form of technical support and general inquiries for all Razer products (Peripherals, Console & Laptop System, Mobile and Software).