Delaney Anckaer

Lead QA tester on our new SaaS product - CADMUS, also provided testing support for IRIS, DORIS, IntelleCheck, FormFusion, MAPS and ARGOS. • Ensured feature quality by translating acceptance criteria into comprehensive test plans for each version release • Led testing efforts for IntelleCheck, FormFusion, CADMUS, and our internal tool, License Manager • Documented 300+ manual and automated test cases for 6 products for consistent and efficient testing across releases • Implemented automated UI regression test framework for a new product, CADMUS, raising coverage from 0% to 72% • Identified and documented 250+ bugs through manual testing, enhancing product reliability and user satisfaction • Refactored pre-existing UI regression test suites decreasing overall runtime by 40 minutes • Worked with offshore vendor’s QA team to test the MVP of CADMUS ensuring timely product handoff • Developed and maintained API smoke and regression automation suites using Jest (JavaScript) and UI smoke and regression suites using Playwright (TypeScript) for SaaS products, along with UI regression tests in TestComplete 14 (JavaScript) for Windows applications to increase coverage, reduce manual effort, and accelerate release validation

Lead QA tester for the on-premise products IntelleCheck and FormFusion, and our internal licensing tool; also provided testing support for MAPS and ARGOS.

• Provided technical support to end users for issues ranging from camera set-up to cloud synchronization delays • Proofread and revised 5 manufacturers' product user guides and added FAQs to website, reducing ticket volume by 80% • Developed first support manual, standardizing troubleshooting procedures and reducing new hire onboarding time • Validated camera compatibility within the Danale Android and iOS apps, preventing critical post-launch support issues • Monitored and replied to user reviews via Google Play Developer Console, providing technical guidance and directing users to support, improving response time and user satisfaction

• Created 25 page manual documenting client data troubleshooting processes and provided training for 12 colleagues • Coordinated with Implementation Team regarding new client data and expectations for Excel and XML files before delivery • Monitored system health and crawler throughput • Generated daily report for C-Level Executives identifying bugs and crawler fixes for Scrum sprints • Examined client data following service delivery

• Collaborated with Client Support and Software Development teams to address and troubleshoot user-impacting problems • Created and updated crawler logic using regular expressions for thousands of e-commerce websites ranging from Amazon.com to Zoro.com • Audited aggregated data utilizing proprietary tools to maintain SLAs • Generated and completed tickets with speed and precision using JIRA • Utilized Fiddler to investigate and troubleshoot abnormal website behavior

• Diagnosed and repaired cellphones and computers • Performed data backups and transfers • Installed software and operating systems • Identified and addressed network connectivity issues • Met and exceeded daily sales goals for extended service plans, peripherals, and accessories

• Greeted customers and provided product and services information • Cashiered and replenished stock as needed throughout the entire store • Performed stock checks for customers utilizing AS400 • Actively promoted and enrolled customers in the Staples Rewards program, averaging 10+ sign-ups per shift, driving increased customer loyalty and repeat business • Presented and explained the Staples Credit Card at point of sale, generating 2+ applications per week, driving increased customer loyalty and repeat business