Dana Zvarova

As part of the team supporting our client, I oversee daily operations and ensure that all client requests, proposals, and deliverables are completed accurately and on time. I coordinate and support the operations team, helping maintain smooth workflows and high service quality. I also actively contributed to the development and onboarding of the new sub-client, ensuring efficient setup, communication, and operational alignment. My role combines process coordination, problem-solving, stakeholder communication, and a strong focus on reliability and continuous improvement.

Performed User Access Management (UAM) and Identity Lifecycle Management for Shell ∙ Managed General IT Controls and compliance reporting ∙ Utilized ServiceNow for access request tracking and incident management ∙ Worked with Microsoft Azure AD / Entra ID ∙ Conducted security alert monitoring including on-call incident support ∙ Performed root cause analysis of access-related incidents • Performed virtual machine administration including system restarts and basic troubleshooting

Supported an architectural team by coordinating project documentation, preparing materials, and assisting with project completion and basic modeling tasks. Ensured smooth daily operations, organized workflows, and maintained accurate, up-to-date project data. This role strengthened my attention to detail, technical understanding, and ability to support teams in fast-paced, process-driven environments.

Supported daily production operations by coordinating tasks, preparing technical and administrative documentation, and helping keep workflows on track. Strengthened my skills in organization, accuracy, and cross-team communication within a fast-paced industrial environment.

I contributed to the successful preparation and delivery of EU-funded projects by coordinating all required documentation, organizing workflows, and ensuring compliance with strict funding guidelines. I worked closely with clients to gather inputs, align expectations, and submit complete, accurate project proposals on time. My work supported smooth project execution and increased the efficiency and quality of the overall application process.