dana marcos

o Provides strategic management oversight in implementing, directing and monitoring the Alliance’s Member Services functions to support a membership population of more than 340,000 individuals across Santa Cruz, Monterey and Merced counties. o Directs the Member Services Department, acts as a subject matter expert, and provides executive-level advice and guidance on member services issues and overall business operations, including directing the call and service center, grievance system, regulatory, policy and project implementations, and developing and maintaining member engagement programs. o Directs, manages and supervises more than fifty Member Services Department staff. o Develops, manages, monitors and maintains departmental administrative and medical budgets totaling nearly two million dollars annually. o Facilities the Alliance’s Whole Child Model Family Advisory Committee, the Member Services Advisory Group and the internal Staff Grievance Review Committee.