dana jones

managing owner

About

Dana Jones. Director of Information Technology at Banner & Witcoff, Ltd. Location: Washington D.C. Metro Area; Industry: Legal Services...

Country

united states

City

melbourne

Industry

information technology and services

Skill

management, citrix, disaster recovery, cloud computing, data center, virtualization, active directory, sharepoint, vmware esx, it strategy, enterprise architecture, litigation support, vmware, microsoft exchange, it management, it operations, windows server, vmware infrastructure, cisco systems products, storage area networks, infrastructure, microsoft technologies, windows 7, cisco technologies, contract negotiation, leadership, project management, strategic vision, business continuity, cybersecurity, recruiting, process optimization, information technology, strategic planning, security, business development, vendor management, voice over ip, network security, troubleshooting, business analysis, change management, customer service, team leadership, high availability network infrastructure, budget forecasting, policy creation, policy adoption, iso 27001 process, iso 27001 controls

Experience

it manager

banner witcoff

2002-1 - 2007-1 · 5 yrs 1 mo

Spearheaded firm-wide IT operations, Desktop Computing Support, IT Help Desk, IT Disaster Recovery Planning and VoIP Telecommunications. Traveled for special projects, including 24x7 support Help Desk coverage. Held responsible for asset (hardware/software) procurement, hardware delivery, enterprise license assessment, network documentation, and threat mitigation. Provided remote support for four offices and offsite employee residences, generating bottom-line savings by creating an exclusive work from home opportunity for 20% of employees. Contributed to numerous infrastructure upgrade implementations, consolidating all technology components into a single data center. Facilitated rollout, troubleshooting, and administration of VoIP phone system to include MACs, organizing all scheduling, and coordination of all maintenance requirements.

help desk analyst

banner witcoff

2001-1 - 2002-1 · 1 yr 1 mo

* Oversaw Help Desk/Desktop support for all staff, including after-hours incident response. Trained 30 * associates and staff on internal applications inclusive of iManage and Microsoft Office Suite, repaired computer equipment, performed asset management, and monitored 70 * servers and backup devices, coordinating service incident response activities as needed and providing end user support.

management role

giant food

1988-1 - 2001-1 · 13 yrs 1 mo

Advanced from store clerk to Department Manager with Fortune 500 industry leader, spanning management, human resources, budgeting and operations management while maintaining a strong focus on customer service and P&L.

managing owner

latibule properties

it consultant

independent it consultant/contractor

2018-1 - Present · 8 yrs 9 mos

Offering consultative services in the areas of budget forecasting, project management and oversight, cybersecurity, policy review and creation, disaster recovery and business continuity recommendations, change management, vendor relations and more.

director of information technology

banner & witcoff, ltd.

2007-1 - 2018-1 · 11 yrs 1 mo

Established and maintained long-term technical strategy. Oversaw daily operations for multi-office firm with a global client base. Managed $3M capital and operating budget. Oversaw Windows Server 2012 and 2016 based technical environments as well as Citrix and SSL VPN internet-based environments. Spearheaded all facets of multiple office relocations and remodels, including an 18-month relocation in DC, consisting of 200+ staff members. Directed Disaster Recovery Plan, Server Operations and Desktop/End-user Support for 350+ users, transferring firm technology operations to secondary data center. Coordinated server transitions, achieving 95% environment virtualization and reducing existing environment s capital and operating expenses.