dana dicostanzo

quality and accreditation manager

About

Professional Experience - Project management activities including metrics reports, updating project plans using agile and waterfall methodology -Working with diverse group of resources to obtain goals set by internal and external stakeholders

Country

united states

City

mechanicsburg

Industry

information technology and services

Skill

retail, access, visio, word, excel, windows, outlook, customer service, documentation, microsoft office, computer hardware, customer relations, sharepoint, administration, problem solving, inventory management, teamwork, supervisory skills, scheduling, call center, customer satisfaction, data entry, ms office suite, analysis, hiring, research, contract management, spreadsheets, databases, process improvement, software documentation, microsoft excel, human resources, budgets, pmp, project management, troubleshooting, information technology, management, interviews, change management, requirements gathering, business process improvement, requirements analysis, software project management, business requirements, employee relations, integration, technical support

Experience

capability manager

teksystems

2017-12 - Present · 8 yrs 10 mos

master scheduler

info-matrix corporation

2015-6 - 2015-10 · 5 mos

quality and accreditation manager

capital bluecross

2019-3 - Present · 7 yrs 7 mos

project manager

highmark inc.

2014-10 - 2015-5 · 8 mos

senior project analyst

highmark inc.

2013-10 - 2014-10 · 1 yr 1 mo

project coordinator

rite aid

1993-3 - 2005-4 · 12 yrs 2 mos

project coordinator

teksystems

2016-12 - 2016-12 · 1 mo

project administrator for penndot

integrated staffing solutions

2011-12 - 2012-7 · 8 mos

help desk analyst

mindteck

2010-8 - 2010-11 · 4 mos

* Contracted to Home and Community Services Information System (HCSIS) * Documented application incidents and determined proper resolution path * Resolved login issues for internal stakeholders -Researched and resolved customer issues for the HCSIS Website

help desk analyst

acs

2010-1 - 2010-7 · 7 mos

* Contracted to Pennsylvania Child Support System * Documented application incidents and determined proper resolution path * Resolved login issues for internal stakeholders * Researched and resolved customer issues for the Child Support System Website

customer service representative

colt plumbing company

2008-10 - 2010-1 · 1 yr 4 mos

* Maintain customer database with over 30,000 records * Prospect new customers via Internet and telecommunications * Provide website support for new and existing Internet customers * Prepare and ship catalogs and merchandising material * Assist 20 salesmen with customer orders and quotations

account representative

retail services associates

2005-10 - 2006-10 · 1 yr 1 mo

* In house representative for Giant Food Stores, LLC. * Coordinated problem resolutions for general merchandise issues between * Giant/Tops and Retail Services Associates * Tracked orders and made service calls to General Merchandise Manager using MS Access * Prepared and implemented project plan for location resets using MS Project * Worked with Cosmetic vendors during plan-o-gram resets * Maintained item database using in-house CICS application

receptionist

re/max realty associates

2005-6 - 2005-9 · 4 mos

* Processed real estate listings and sales on a multi Realtor website * Developed database for real estate listings and sales using MS Access * Calculated Realtor commissions * Maintained computer network of 10 computers * Managed phone system consisting of 13 phones * Greeted customers and answered phones * Prepared advertisements and mailing for agents

project coordinator for highmark

celerity

2012-7 - 2013-10 · 1 yr 4 mos

Project support for the Delaware conversion. Maintain Clarity project plans.

project manager assistant

teksystems

2006-10 - 2008-4 · 1 yr 7 mos

* Contracted to IBM/NASCO Account * Scheduled 100 resources using MS Project Professional * Prepared forecasting reports, budget reports, and quality control checkpoints * Conducted weekly team meetings * Established, updated, produced metrics, and provided status for 2 project databases * Reviewed organizational processes for "lessons learned" document for each release * Scheduled and prepared documentation for meetings between internal and external stakeholders