Dana Ayache
Customer Support Engineer @ Intermedic
About
With expertise in both laboratory diagnostics and endoscopy, I am dedicated to ensuring the reliability and performance of medical equipment that supports patient care. My background spans in-vitro diagnostics and advanced endoscopic systems, giving me a broad perspective on medical technology. Passionate about continuous improvement, I apply Lean Six Sigma principles to enhance efficiency and quality in service operations. Curious and always eager to learn, I stay at the forefront of industry advancements to drive innovation and optimize healthcare solutions.
Lebanon
Adonis
Medical Device
SOP Development, Quality Improvement, Lean Six Sigma, Customer Satisfaction, Interpersonal Skills, Written Communication, Project Management, Analytical Skills, Problem Analysis, Calibration, Customer Support, Corrective Maintenance, Preventive Maintenance, Communication, Troubleshooting, Teamwork, Customer Service, Maintenance & Repair, Time Management, Problem Solving
Experience
Customer Support Engineer
Intermedic
Beirut Governorate, Lebanon
Responsible for managing endoscopy products, addressing open cases, and performing corrective and planned maintenance within the Olympus Division of Intermedic. Duties include installations, updates, and field change orders while ensuring compliance with safety, regulatory, and quality standards. Additionally, involved in developing and optimizing the department’s management system to align with Lean Six Sigma principles, enhancing efficiency and process quality. Committed to continuous professional development to meet Quality Management System requirements.
Field Services Engineer
Electra Engineering S.A.L (Beckman Coulter Diagnostics)
Lebanon
Effective customer service for laboratory medical equipment (IVD) of Beckman Coulter Diagnostics such as chemistry analyzers, immunoassay devices, urinalysis instruments, urine microscopy instruments, and their integrated platforms, including installation, maintenance, diagnostics, and troubleshooting.
Intern Biomedical Engineering
Keserwan Medical Center
Lebanon
Intern Biomedical Engineering
Notre Dame des Secours - University Hospital (NDSUH)
Lebanon
Education
Vrije Universiteit Brussel
Biomedical/Medical Engineering
Despite completing the initial phase of my Masters, I recognized that certain aspects of my environment were not in line with my preferences. This realization prompted me to make the decision to return to Lebanon, and reassess my academic and professional path. This experience has not only provided positive insights into my career aspirations but has also allowed me to learn valuable lessons and perspectives.
Holy Spirit University of Kaslik - USEK
Biomedical/Medical Engineering
Dana Ayache's Contact Information
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