DANA ALSHAMMARI — IFCE

As an Insurance Officer in a leading contracting company, I manage diverse insurance portfolios including medical, motor, and engineering policies. My primary responsibility is to ensure full regulatory compliance while optimizing policy coverage and risk mitigation. I collaborate closely with internal departments, external insurance providers, and cross-functional teams to execute insurance operations with precision and efficiency. Key Responsibilities: • Manage end-to-end policy issuance, renewals, and updates for corporate insurance programs in alignment with strategic business goals. • Oversee the claims process from submission to settlement, ensuring accuracy, timeliness, and proper documentation. • Coordinate with HR, Finance, and Procurement teams to align insurance strategies with workforce and asset requirements. • Prepare Requests for Proposals (RFPs), analyze insurance quotations, and lead contract negotiations with service providers. • Generate data-driven reports on claims, coverage status, and financial exposures to support executive-level decision-making. Notable Contributions: • Played a key role in improving turnaround time and service quality for internal stakeholders. • Introduced structured reporting templates that enhanced clarity and consistency in claim tracking and financial analysis.

In this role, I served as the link between employees and insurance providers, ensuring a smooth experience for over hundreds of employees across medical, motor, and engineering insurance plans. I worked directly under the HR department, contributing to the operational efficiency of insurance processes and enhancing employee satisfaction through timely issue resolution. Key Responsibilities: • Supported day-to-day insurance operations including claims handling, policy renewals, and employee inquiries. • Maintained relationships with insurance providers to ensure service level agreements were met. • Monitored and updated insurance records in coordination with HR systems and ensured compliance with labor and insurance regulations. • Assisted in onboarding processes by facilitating timely insurance coverage activation for new hires. • Reviewed and verified insurance documents, renewals, and endorsements for accuracy and completeness. Notable Contributions: • Helped streamline the insurance request process, resulting in improved employee experience and quicker issue resolution. • Supported compliance audits by ensuring documentation and processes aligned with regulatory and internal standards.

As an HR Intern, I worked closely with the Human Resources team to audit employee records, support insurance transactions, and ensure administrative accuracy. This experience provided a strong foundation in HR operations within a healthcare setting. Key Responsibilities: • Audited employee files and verified documentation according to HR standards. • Supported insurance service delivery by managing transaction requests and tracking updates. • Assisted in scheduling and executing administrative procedures under tight deadlines. • Maintained confidentiality while handling sensitive employee data. Notable Contributions: • Demonstrated the ability to manage multiple HR tasks with a focus on accuracy and confidentiality. • Gained hands-on experience in employee file management and healthcare-related insurance processes.

During my internship at the Ministry of Commerce, I was entrusted with reviewing and validating administrative documents in accordance with governmental protocols. I contributed to process enhancement through precise data entry and adherence to documentation standards. Key Responsibilities: • Reviewed administrative files and ensured accuracy in compliance documentation. • Supported internal clearance procedures and contributed to workflow efficiency. • Collaborated with the department’s staff on various government service tasks. • Performed detailed data entry while maintaining high confidentiality standards. Notable Contributions: • Played a key support role in improving document validation efficiency during internal reviews. • Demonstrated consistency and accuracy in government data systems.

GPA: 4.06 out of 5