dan sturgill

chief executive officer

About

A seasoned, results-driven Management Executive with 30+ years of experience focused on corporate initiatives that improve productivity, profit and morale. Strong business development and customer relations management background with proven strategic planning and communication skills. Simply put, a builder of tech businesses. Comfortable working in dynamic organizational environments where strong management, technical, organizational and interpersonal skills are needed. Equally comfortable building a startup. Specialties: Ground up Business Building and Development, Negotiation, Leadership & Motivation, Change Management, Communication, Strategic Planning, Customer Relations, Management, Technical Professional, Technical Support, Outsourcing

Country

canada

City

victoria

Industry

information technology and services

Skill

it management, managed services, networking, management, business development, outsourcing, cloud computing, security, integration, saas, technical support, crm, strategic planning, telecommunications, help desk support, information technology, change management, strategy, solution selling, microsoft exchange, disaster recovery, troubleshooting, virtualization, business strategy, leadership, negotiation, vendor management, start ups, system deployment, team building, business relationship management, new business development, data center, network security, it strategy, windows server, team leadership, service delivery, building relationships, hardware, it service management, account management, active directory, iis, business analysis, managing partner relationships, software installation, budgets, management consulting, recruiting

Experience

senior project manager

united states department of defense

1999-8 - 2002-2 · 2 yrs 7 mos

support operations manager

united states senate

1997-3 - 1999-8 · 2 yrs 6 mos

* Managed multiple support teams to ensure smooth delivery of hardware, software integration and technical support. * Managed external vendor relationships to ensure SLA performance to the Senate stateside offices. * Developed operating policies and procedures which enhanced corporate performance at a higher level, with 60+ desktop and file server support technicians within the assigned budget allocation. * Provided daily management reports to the Senate staff to outlay the operations effectiveness within defined service level agreements (SLA's). * Coordinated operations support to meet the requirements of internal technical project teams. * Ensured daily internal and external customer care calls were placed to gauge customer satisfaction.

help desk manager

usda

1995-5 - 1997-3 · 1 yr 11 mos

* Managed a 15 staff desktop support group * Enhanced the help desk operating processes and procedures to improve staff delivery performance. * Built Novell servers and integrated them into the environment and implemented a call tracking system. * Installed, configured, and supported multiple networked peripherals devices. * Delivered troubleshooting techniques to the technical staff.

senior systems analyst

united states department of defense

1988-1 - 1995-5 · 7 yrs 5 mos

* Supervised 5 network engineers. * Developed operating procedures and policies for the network support team. * Deployed all software integration. Built and maintained 20+ Novell file servers. Primarily RAID 5. And 5 NT 3.51 and 4.0 file servers. * Maintained classified and unclassified e-mail systems. * Installed and maintained Intel Storage Express systems and integrated many COTS and homegrown applications into the networked environment. * Performed desktop and file server troubleshooting support as required

chief executive officer

live virtual help desk

2009-2 - Present · 17 yrs 8 mos

We strive to make the best possible business partner and to deliver robust, technically proficient and friendly BPO services We do this all "behind the scenes" as an extension of your company. We will leverage your existing technologies and legacy data to deliver support to your clients, your way! Help Desk, NOC, RSA, ISV Support, Break-fix support, Government contracts, Midmarket and enterprise support available with all the needed tools and costing models. Feel free to contact me directly for more information: dan.sturgill@livevhd.com