dan shepard

* Contract negotiations – Saved company $21,000 a year through expense review * Transition from a purely physical to a hybrid virtual environment using ESXi * Supported over 100 local and remote users in LA, Detroit, and Hawaii * Created and maintained company intranet page and documentation for IT department * Trained staff on email security by running phishing campaigns * Installed and configured Nagios Core on Ubuntu VM * Installed and configured mesh Wireless network * Worked with vendors to administer wireless phones for executive team * Administered Windows, Active Directory, Office 365 * Reduced complexity and increased efficiency in local support

* Map out training plans, design and develop training programs (outsourced or in-house) * Choose appropriate training methods per case (simulations, mentoring, on the job training, professional development classes, etc) * Market available training opportunities to employees and provide necessary information * Conduct department wide needs assessment and identify skills or knowledge gaps that need to be addressed * Use accepted education principles and track new training methods and techniques * Maintain updated curriculum database and training records * Provide train-the-trainer sessions for internal subject matter experts

* Perform support for Microsoft desktop products. * Support IOS Mobile Device Management initiatives. * Provide telephone and in-person technical support in Microsoft domain environment. * Document calls and results in the HEAT ticketing system * Diagnose and resolve computer hardware issues. * Work with hardware and software vendors to resolve problems when needed. * Research and document solutions. * Educate customers on product use and assist them in fully utilizing available features * Perform computer equipment moves. * Works with the network services and software system administrators to review and analyze hardware and software needs and recommends changes and upgrades * Provide network support services at corporate and remote office locations (may interface with corporate managers and Executives via telephone and face-to-face) * Install voice, data, and communications software, equipment, and assist with network facilities. * Troubleshoot network connectivity issues with desktops or laptops, and tablets

* Assisted in administering a 800+ employee, 13 location company * Set up new employees, emails, distribution groups, AD OUs, permissions, and laptops/tablets * Wrote SOPs for network and email usage * Coordinated wireless network installation for 12 remote locations * Renovated and reorganized both physical and logical infrastructure * Ran Cat 5e cabling and set up wireless bridges * Remote and local troubleshooting of PCs, Laptops, Servers, and network appliances * Administered hosted Exchange server emails and distribution groups

* Assembly, setup, troubleshooting, and repairing of laptops, desktops, mobile devices, tablets and printers * Imaging and deployment of hardware * Active Directory Administration, Migration, Domain flattening and Consolidation * Domain Setup and Maintenance * DHCP Scope Setup and Maintenance * Virus Removal, Software and Hardware Installation

Training in: Computer Repair, Computer Assembly, Networks, Microsoft Server 2003, 2008 R2, Microsoft Windows XP Pro and Windows 7, Microsoft Certified IT Professional Activities and Societies: A+ Certification Network + Certification Training in Server 2003, 2008 R2

Training in security, criminal justice administration, report writing, forensic psychology, criminology, and information security

General Education studies Activities and Societies: Opera and Musical Theater