Daniel Sanchez

Ensured that the owner’s interests are met in terms of occupancy rate and financial goals. The Leasing Manager has a direct, positive influence on prospects and residents in their desire to rent or renew with the community. This role will coach and develop leasing consultants and manage their prospect list and interactions with prospects and residents. This role requires the ability to embrace the company culture and exhibit emotional intelligence fully. Responsibilities: Develop and execute an effective leasing strategy for the community. Curator/Reputation Management Proactively works toward a high occupancy rate by marketing the communities on appropriate sites. Provide up-to-date information on comps, showings, conversion rates, ATR, and turn information. Partner with the Community Manager and Regional Managers, to establish and maintain a proactive resident relations and retention program Provide training, leadership, and mentorship to leasing consultants and Community Managers. Understand the owner’s short-term and long-range investment plan for the property and manage the leasing process in achievement of these goals. Prepare and provide insight on resident sales reports with an analysis of trends. Make recommendations for correcting any negative trends. Regularly walk the community and units and provide feedback to the Community Manager and Regional Manager regarding any areas of improvement. Handle new resident move-ins and coordinates with residents, as necessary. Prepare and reviewnew leases, renewals, amendments, assignments, and payment plans. Assures model units and/or vacant units are ready for showing daily. Assists in maintaining a show ready office and clubhouse. Follows all Fair Employment & Housing Act guidelines (FEHA) and Cambridge’s mission and values when responding to phone calls, email, walk-ins, queries regarding the community, and when working with prospects and residents. Works with multiple communities on an as needed basis.

Manage an average of 175 accounts across multiple portfolios nation wide. Working in a team based environment to achieve customer satisfaction and retention, through communications with multiple business decision makers. Key member in analyzing teams performance, and leading to progressive changes and updating best practices.

Responsible for direct sales and marketing, assisting with sales leadership with the onsite team, and resident relations and customer service. Working each day with unique problems, requiring an ability to prioritize, multitask, think creatively, take initiative, and employ a diverse set of skills. Listen carefully to discover prospective residents' needs, confidently recommend solutions and overcome concerns, and earn commitment by guiding new residents through the leasing process. Leasing Consultants bring positive energy to each conversation, resolve any apartment issues quickly and effectively, and make everyone feel welcome and appreciated.

Provided tours of the property to prospective tenants and offered valuable information in regards to its major features, actively follow-up with prospects and hot leads, as well as checking rental eligibility by following Greystar's verification process. I also conduct research on current market pricing in the Los Angeles area to stay informed and give superior sales presentations. Extensive experience in handling any and all tenant conflicts in the most effective manner possible, making sure to escalate critical issues to the property manager to ensure they were immediately rectified. Kept tenant moral up by organizing community events for holidays, tenant appreciation, and other celebrations through my community.

Help Guest with any and all needs for storing luggage, providing ticket with correct spelling of guest name and number of bags. Gave out directions to multiple hot spots located within and outside the resort. Organizing and keeping the workspace clean, and made sure to keep up a professional and friendly look and work environment.

Recommended and helped customers select merchandise base on their needs. Exchanged/returned merchandise for customers quickly and efficiently. Served as liaison between customers, and various store departments. Confirmed that appropriate changes were made to resolve any customer issues. Exercised sound judgment in issuing credits, and making exceptions to customer polices to maintain high levels of customer satisfaction. Extended customer subscriptions, offering discounts and promotions in a friendly, and engaging manner. Managed wide variety of customer service and administrative task to resolve customer issues quickly and efficiently. Hired and trained all sales staff for new store location.

Accepted payments from customer, and made changes as necessary. Checked the quality and quantity of revived products. Cleaned and maintained the food area, display cases, equipment and order transaction area. Cleaned all spilled food, drinks, and removed empty bottles and trays.