Daniel Pozo

System Administrator | Implementation Specialist @ Cloudpoint Hospitality

About

Hi I am an IT or Computer Technician with 6 years of experience as POS System Implementer/IT Field Technician. I was responsible for the following duties: • Performing implementation, administration, training, support and ensuring operational continuity of the MICROS ORACLE POS solution in its on-premises version RES 3700 and cloud-based version Simphony on-site and remotely. • Succesfully migrated 20+ stores from a highly customized on-premises version to a cloud-based architecture. • Responsible for the maintenance, support and monitoring of 50+ POS workstations or terminals. • Handled troubleshooting and problem solving with a high success rate. • Spoken languages: Spanish (native). English (fluent). • Ability to prioritize and perform multiple tasks efficiently. Analytical and process-oriented capacity. • Responsible, adaptable, organized, decisive, methodical, self-taught and collaborative person. • Problem solving and excellent communication skills. Willingness to learn.

Country

City

United States

Industry

Information Technology & Services

Skill

Deployment Strategies, Windows, Microsoft 365, ConnectWise, Property Management Systems, OPERA PMS, Computer Hardware, Operating Systems, Networking, Database Management System (DBMS), Training, Teamwork, Help Desk Support, IT Hardware Support, Software Support, Customer Service, Sales, Marketing, Technical Support, Workstations

Experience

System Administrator | Implementation Specialist

Cloudpoint Hospitality

2023-9 - Present · 3 yrs 1 mo

Orlando, Florida, United States

Oracle Micros POS Implementation Specialist. Micros Simphony. Micros RES 3700. Oracle R&A. Oracle F&B Labor Management. Property Management System Interface Installer. OPERA, OnQ, PEP, Galaxy LightSpeed. Hilton. Marriot. Starwood.

IT Technician

Sodexo

2018-11 - 2022-11 · 4 yrs 1 mo

Chile

Oracle MICROS POS System Implementer and IT Field Technician. Oracle Simphony. Oracle RES 3700. Oracle Reporting & Analytics. Responsibilities and achievements: • Performing implementation, administration, training, support and ensuring operational continuity of the MICROS ORACLE POS solution in its on-premises version RES 3700 and cloud-based version Simphony on-site and remotely. • Succesfully migrated 20+ stores from a highly customized on-premises version to a cloud-based architecture. • Responsible for the maintenance, support and monitoring of 50+ POS workstations or terminals. • Handled troubleshooting and problem solving with a high success rate.

IT Support Technician

SONDA

2018-9 - 2018-10 · 2 mos

Santiago Metropolitan Region, Chile

Front line assistance and support for client Banco Santander Chile both remotely and on site. Installation of software applications as well as troubleshooting and managing software, hardware or network related issues. Verification of proper hardware and software configuration.