Dan Hicks

- Support COVID-19 initiatives by establishing a new supply chain for hand sanitizer and other PPE to ensure adequate supply availability for team member safety - Manage savings-share initiative with our largest joint business partner by providing handling services in North America to achieve savings of $100K annually - Synthesize complex business problems and develop data-driven recommendations that best meet the needs of customers and frontline team members - Lead cross-functional teams to identify and implement cost-savings initiatives, operational reliability improvements, and technology enhancements - Drove automation improvement initiative in partnership with purchasing, finance, workforce planning, and airport operations to achieve savings of $450K+ annually

- Managed a portfolio of outsourced service vendors, accounting for $195M in spend across several airports, including American’s largest hub - Developed and implemented strategy for handling over 800 expired contracts across multiple teams within Procurement, achieving $3M in annual cost savings - Successfully transitioned wheelchair service vendors at American’s largest hub, leading to a customer satisfaction score increase from 53% to 81% - Actively mentored new commodity managers to provide project-specific updates, ensure timelines were being met, and aligned organization financial and value-driven goals

- Responsible for sourcing of $105M+ in spend for outsourced services to support frontline airport teams by developing comprehensive RFPs, analyzing complex bid responses, and negotiating commercial terms - Led merger-related cost-savings initiatives to achieve steady state savings of $4M annually - Led cross-departmental effort to reduce operational risk through streamlining processes and resolving service failures - Partnered with various cross-functional teams to develop business plans and processes that meet the needs of the organization

- Utilized the in house SAP ERP system to facilitate cradle to grave contracting strategies from contract construction, P2P, negotiation, and contract implementation upon base business spend of $100M+ - Managed and developed internal and external commodity supply relationships - Collaborated with Procurement team members to standardize and continuously improve business processes - Generated cost savings through effective purchasing practices that achieved lowest total cost of ownership - Coordinated the construction of all required RFP/RFQ and commodity related tender packages - Worked closely with customers and suppliers to prevent/resolve contract non-compliance and non-conformance problems

- Maintained display and shelf accuracy while stocking shelves, upheld customer service for the department - Assisted customers in making informed decisions about products - Trained in receiving and purchasing for the department

- Supervised all front-end employees including cashiers and baggers - Oversaw all customer service operations, assisted customers and resolved issues, maintained customer service and approved returns, delegated responsibilities to employees - Handled large amounts of cash including cash drops and change orders, verified till balances - Trained new employees, compiled daily sales reports, armed and locked up the store after close

- Received training in SAP Business Objects and data interpretation in the Business Intelligence Institute - Completed assigned projects using business intelligence technologies - Developed dashboards to analyze data

- Supervised all front-end employees including approximately 20 cashiers and baggers - Oversaw all customer service operations, assisted customers and resolved issues, maintained customer service and approved returns, delegated responsibilities to employees - Handled large amounts of cash including cash drops and change orders, verified till balances - Trained new employees