Dan Birkbeck

Oversaw all technical sales for both B2B and B2C clients as well as provided tech support.

Lead a team of tech support representatives offering guidance to customers for mobile applications, design off grid solar systems for RVs, tiny homes, vans, and make recommendations for products based on customer’s needs. Design complete off grid energy systems for DIY end users and professionals. Assist in leading technical trainings and webinars for professionals in the RV and off grid solar space.

Provide technical support to solar customers for mobile applications, design off grid solar systems for RVs, tiny homes, vans, and make recommendations for products based on customer’s needs Also work on product development, developing custom solutions for customers. Assist in leading technical trainings and webinars for professionals in the RV and off grid solar space.

Worked as a live show tech and warehouse tech prepping and deploying audio systems for live performance as well as musical instruments.

Setting up and tearing down stage shows at major arenas and venues around Denver. This includes touring concerts, corporate events and trade shows. Set up lighting rigs, LED video walls, audio arrays and more.

General stagehand and Tech for traveling conventions and concerts that came through the city. Setting up meeting rooms for conventions, video walls and audio rigs for traveling shows, etc

Lead a subgroup of design students within a cohort through three-months of project-based curriculum. Managed the cohort and classroom-management goals, including grading, tracking attendance and progress, identifying pacing concerns, etc. Also lead a small team of student coaches to provide consistent support for students, including oversight of the coaching schedule.

Lead a subgroup of students within a cohort through three-months of project-based curriculum, under the direct guidance of a Senior Instructor. Assist the Senior Instructor with cohort and classroom-management goals, including grading, tracking attendance and progress, identifying pacing concerns, etc. Also lead a small team of student coaches to provide consistent support for students, including oversight of the coaching schedule.

Worked on teams applying agile methodology to develop prototypes and full web applications. Conducted user interviews and research that helped inform design decisions for large projects.

Worked in the IT department of the Health Center at Indiana University providing technical support to physicians nurses and administrative staff. Provided triage and was the first wave of support for all technical issues via phone, email, and walk-ins. Ensured security measures were in place to keep us HIPAA compliant. Imaged workstations and deployed them for use on the floor.

Oversaw the day-to-day operations of student computing areas. Guided consultants on training, helped them expand their knowledge on technical topics. Diagnosed and dealt with issues on both Windows and Mac platforms, maintained computer lab cleanliness, ensured printer supplies were well stocked.

Provided technical support to students and university faculty. Ensured computer cleanliness.