Damon T.

As SVP of Operations at Shake Shack, I support the field operations for company-operated locations across the United States. I’m responsible for driving operational excellence, enhancing and growing our culture of hospitality, and enabling performance across one of the fastest-growing fast casual restaurant brands in the U.S. In this role, I focus on both growing and optimizing our existing Shacks while supporting the successful launch of new locations nationwide. I partner closely with cross-functional teams to scale our operations with consistency and care — ensuring every Shack delivers the highest-quality food, hospitality, and experience our guests expect. With a people-first mindset, I work to empower field leaders, streamline operational processes, and drive strategic initiatives that position Shake Shack for sustainable, long-term growth.

Head of Company and Franchise Operations, Training, and Operations Services.

Business unit leader responsible for the growth and development of the Midwest Region consisting of 9 Market Areas, 68 restaurants, and over $225M in sales. Reporting directly to the Chief Operating Officer, responsibilities included leading and developing a cross-functional team of 13 direct reports including eight Area Directors, Facilities Manager, Crew Resources Manager, Regional Marketing Director, Training Manager, and Recruiting Director.

Successfully led the expansion of our brand into 5 new Markets, opening 24 New Restaurants in just 4 years. Responsibilities included providing strategic direction and acting as the primary support for a team of Managing Partners and General Managers within an area of 18+ Restaurants in Oklahoma City, Tulsa, NW Arkansas, and Omaha. Additional responsibilities included all financial performance directly impacting the area and directing the field marketing support to develop comprehensive sales driving strategies, as well as, ensuring the execution of all brand marketing campaigns.

Development of guest service strategy within a 14 location region. Responsibilities include implementation of employee training sytems, management development and follow up, and the analysis of detailed guest feedback. Position requires consistent execution of company initiavtives to grow guest counts by providing value and exceptional service to our guests.