Damien Yap

Service Desk Analyst @ DXC Technology

About

I specialize in application support, system operations, and workflow automation, with a strong interest in IT service management.I have hands-on experience supporting internal systems, troubleshooting technical issues, and improving operational efficiency through structured processes and automation initiatives.My experience includes deploying chatbot solutions, assisting with cloud-based application hosting, and building workflow systems that streamline business operations and enhance system reliability.I am particularly interested in IT operations and service management, where I can contribute to incident resolution, service delivery, and continuous improvement in a structured IT environment.Currently, I am focused on growing within a multinational environment, developing expertise in IT service delivery, infrastructure support, and scalable technology solutions.

Country

Malaysia

City

Petaling Jaya

Industry

Information Technology & Services

Skill

Google Gemini, AWS Lambda, Amazon EC2, Elastic Load Balancing, Amazon VPC, Amazon Secrets Manager, WhatsApp API, Meta Business Suite, Meta Developer, Vector Databases, Powershell, AWS Identity and Access Management (AWS IAM), WhatsApp Manager, OpenAI API, Redis, BigQuery, Project Management, Sales Project Management, Chatbot Development, Conversational AI

Experience

Service Desk Analyst

DXC Technology

2026-3 - Present · 7 mos

Petaling Jaya

Application Support Assistant [Business Development]

Valmatic Engineering Sdn Bhd

2025-11 - 2026-3 · 5 mos

Shah Alam

• Enabled regional expansion of internal systems to overseas branches • Standardized workflows and role-based access control across multiple locations • Delivered targeted customer engagement via WhatsApp Marketing Broadcast Channel

IT Support - Internship [Business Development]

Valmatic Engineering Sdn Bhd

2025-8 - 2025-11 · 4 mos

Shah Alam

• Designed and developed an internal low-code project management system using Google AppSheet to digitalize warehouse and sales operations. • Integrated warehouse updates with sales processes, enabling real-time delivery tracking and more efficient customer updates. • Built automated reports and dashboards for management to monitor project performance and product sales trends. • Contributed to the company’s workflow automation initiative, reducing manual coordination and increasing visibility of cross-departmental activities.