Damian Mercer

Collaborated with customer service team members to assist with product information and provide outstanding service. Delivered feedback using positive reinforcement techniques to encourage, motivate and build confidence in assocaites. Implemented instructional technology support using various tools for teaching and learning. Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees. Maximized warehouse efficiency by dispatching crews and coordinating optimal daily schedules. Created work schedules to keep warehouse shifts properly staffed. Recommended changes to improve warehouse operational performance. Planned and optimized warehouse work processes to improve fulfillment system efficiency.

Guided and trained new employees on job responsibilities and safety protocols, ensuring adherence to company guidelines. Improved warehouse operational performance by recommending effective changes. Maximized efficiency by coordinating optimal daily schedules and dispatching crews effectively. Elevated fulfillment system efficiency by optimizing warehouse work processes. Collaborated with customer service team to enhance product knowledge and deliver exceptional service.

Managed customer concerns with precision, ensuring high satisfaction levels. Implemented robust controls for labor and inventory, optimizing operational costs. Streamlined employee scheduling, enhancing productivity and efficiency. Conducted daily financial reconciliations, ensuring accurate and timely deposits. Generated insightful reports, providing a clear view of service efficiency and cost contributors.

Supervisor Manage day operations, Handling customer service problems, evaluate employees work effort, training employee, ordering all products need for the store. Resolved customer complaints and adjusted policies to meet changing needs. Established and enforced clear goals to keep employees working collaboratively. Provided ongoing training to address staff needs. Complied with company policies, objectives and communication goals. Identified and corrected performance and personnel issues to reduce impact to business operations. Maintained operating schedules to provide effective coverage for key areas and achieve objectives. Monitored employee productivity to provide constructive feedback and coaching. Drove quality assurance and effective evaluation, modification and improvement of services and developed work plans consistent with program goals and objectives.