Damian Manuel

Head of 5G Office and Strategic Projects @ CelcomDigi

About

Led execution of topline growth, customer centricity and operations excellence through 20 years of industry and consulting experience in Asia, Australia, North America and the Middle East. Aspiration to focus on Asia and drive sustained growth with emerging enterprises / business units

Country

Malaysia

City

WP. Kuala Lumpur

Industry

Management Consulting

Skill

Go-to-Market Strategy, Operations Management, Customer Experience, Customer Retention, Project Management, Strategic Planning, Broadband Networks, Broadcast Engineering, Digital Video, IPTV, Satellite Communications, Product Management, Project Planning, Telecommunications, Strategy, Business Process Improvement, Business Strategy, Integration, Program Management, Business Transformation

Experience

Head of 5G Office and Strategic Projects

CelcomDigi

2026-1 - Present · 9 mos

Greater Kuala Lumpur

- Driving Celcomdigi shareholder matters in 5G related entities - ⁠Establishing a sustainable operating model as Celcomdigi scales 5G - ⁠Supporting 5G take-up for Celcomdigi customers through brand strategy and compelling products & services - ⁠Negotiating competitive commercial models with vendors and partners to launch 5G use cases - ⁠Engaging with government and private sector stakeholders on industry related 5G matters - ⁠Supporting strategic projects related to the CEO agenda

Head of Strategic Projects and Partnerships

CelcomDigi

2025-4 - 2026-1 · 10 mos

Greater Kuala Lumpur

Supporting the CEO agenda Leading strategic and structural Telco topics to drive top line growth and operations excellence Collaborating with key industry players to advance telecom technology in Malaysia

Principal - Strategy Consulting

Kearney

2012-10 - 2025-4 · 12 yrs 7 mos

Federal Territory of Kuala Lumpur, Malaysia

Driving CxO agendas primarily in the telecommunications and banking industries across Asia, Australia, the US and the Middle East: Topline Growth Projects (Not Exhaustive): - Supported a South-East-Asia Telco in securing interest from 30+ investors for select infrastructure assets - Launched a Managed Service Joint Venture company between two large Asia Pacific Telcos - Developed Small-to-Medium business (SMB) go-to-market strategy for a large Australia telco Customer Centricity Projects (Not Exhaustive) - Formulated and implemented customer-centricity strategy for a large Islamic Retail Bank in the Middle East - Uplifted customer experience for multiple Australian Telcos by improving onshore and offshore Contact Centre operations Operations Excellence Projects (Not Exhaustive) - Developed and executed field services transformation programs for North American and ANZ Telcos - Ran mega-vendor negotiations across multiple categories in Asia Pacific

Manager - Technology Consulting

Accenture

2007-6 - 2012-9 · 5 yrs 4 mos

Melbourne, Australia

Drove technology adoption and expansion with Telco and Media enterprises by: 1. Assessing next generation technology options and adoption approaches (e.g. IPTV, set-top boxes, broadband, CDN, DVN) 2. Leading the delivery of a technology solution from planning through to go-live

Solution Architect - Digital Media

MEASAT Global Berhad

2003-1 - 2007-5 · 4 yrs 5 mos

Malaysia

Supported the organisation in diversifying from core satellite services to value-added digital video broadcasting by: 1. Leading adoption and integration of new technologies and assets (e.g. Teleport Facility, satellite launch, IPTV) 2. Driving implementation of bespoke client solutions and internal transformation projects