Dalia Diab

• Lead product planning and positioning by analyzing market trends, competitor offerings, and customer needs across key segments • Collaborate with headquarters to define product differentiation and customer value propositions for new launches • Evaluate competing technologies and identify key product differentiators to support positioning, presales, and customer adoption • Drive market and pricing insights through ongoing competitor benchmarking and forecasting, contributing to strategic roadmap decisions

• Drive the successful implementation and recommendation of solutions, ensuring seamless integration and optimal functionality for customers • Execute implementation plans, coordinating with customers, third-party resources, and internal teams • Play a vital role in both pre-sales and post-sales support, delivering exceptional customer service throughout the entire software lifecycle • Collaborate closely with the sales team to develop and deliver presentations, customized demonstrations, and proof-of-concept (POC) solutions that address customer objectives • Conduct product demonstrations, workshops, and training sessions to showcase features, functionality, and value propositions • Act as a primary point of contact for customer support, promptly addressing technical challenges and providing hands-on assistance to optimize system performance

• Assisted in project management for Pantene, taking on key responsibilities including: - Producing the Project Schedule in alignment with client requirements. - Maintaining effective communication channels with the client. - Ensuring timely follow-up on client deliverables and adherence to deadlines. • Developed and managed: - apta-advice.com for Danone Middle East, utilizing Sitefinity CMS - Korektel.com for Korek Telecom, utilizing Sitefinity CMS - pfizer4life.com for Pfizer Nutrition, utilizing Sitefinity CMS • Successfully managed the restructuring of existing Visa websites to adhere to a new and consistent structure aligned across the region. • Demonstrated expertise in handling maintenance tasks for various websites and projects, including Visa, Dubai Airports, Roshan, and other notable clients.

• Developed and successfully managed a comprehensive Hospital Information System, encompassing crucial hospital procedures such as Registration and Admission, Laboratory and Operations, and Billing modules. • Utilized ASP.NET, JavaScript, AJAX, and SQL Server 2008 to create a robust and efficient system. • Demonstrated proficiency in designing and implementing a solution that effectively streamlined hospital operations and enhanced patient management. • Took ownership of the project, ensuring seamless integration of modules and smooth functionality across all areas of the Hospital Information System.

• Successfully developed and administered a comprehensive Project Tracking System, encompassing modules such as timesheets, tasks, projects, proposals, and billing. Integrated the system with the Great Plains System for seamless data synchronization. • Designed and developed a robust Inventory and Purchasing System, including database analysis and administration. The system featured a Contracts module for efficient management of inventory and purchasing operations. • Developed a highly functional Helpdesk System, enabling multiple companies to submit online requests and track the progress status of their requests. • Contributed to the integration efforts between the Helpdesk System and the Project Tracking System, ensuring smooth data exchange and efficient collaboration between the systems. • Assisted in integrating the Helpdesk System with the Inventory and Purchasing System, facilitating streamlined workflows and improved coordination. • Collaborated on the development of various websites for organizations and companies, demonstrating versatility in web development across different projects.