Dale Barrow

TrusTrace is a market leading traceability platform for progressive fashion, footwear and textile companies that want to manage their supply chain risk, compliance and impact. Our vision is a future where all value chains are traceable, circular and fair, and we empower many of the world's largest brands with the data to know, prove and improve the impact of their supply chains.

Managed end-to-end technical motor claims for commercial fleet clients, including the UK police forces. Handled a variety of claims, including bodily injury, counter fraud, covert police claims, liability, property damage and first/third party claims and assisting on large loss cases. Managing reserving and payments and negotiating the most economical outcome for the insurer/policyholders whilst providing exceptional customer service. Chosen to lead the claims management process for the UK police forces covert claims, requiring enhanced police vetting. Delivered bespoke training to colleagues, including upskilling on technical matters and changes within the industry. Served as the main point of contact for insurer and commercial clients, delivering regular claim and risk reviews.

Handled a variety of claims for leading UK motor insurers, ensuring mutually accepted outcomes and mitigation costs whilst abiding by the principles of insurance. Managed end-to-end claims for bodily injury, counter fraud, credit hire, liability and property damage and micromobility claims. Delivered a new claim handling system, collaborating with stakeholder teams to ensure successful integration and improved efficiency. Creating processes and improvements for claims handling and delegating tasks and providing training to colleagues whilst providing technical guidance to members of the team.

Contributed to the construction of multiple solar farms across Australia supporting the renewable energy sector. Performed electrical and civil construction tasks while ensuring the highest standards of skill, safety and compliance on site. Led teams to efficiently complete projects, maintaining a focus on quality and safety.

Worked on multiple agricultural sites across the Queensland region, managing diverse teams from different countries. Led teams in various tasks, ensuring efficient operations while maintaining high standards of quality and safety.

Managed a high-volume portfolio of catastrophe and property claims for commercial insurers, ensuring optimal, cost-effective settlements for both clients and policyholders.

Owned full file management, leading the recovery of outlay from at-fault insurers. Negotiated quantum to secure the most satisfactory settlements for the business. Resolved liability through effective negotiation, consistently meeting quality and audit targets. Managed customer expectations, delivering exceptional service. Ranked as a top performer, recovering the most money for the company monthly.

Managed a high volume of cases, negotiating quantum with third-party representatives to deliver significant savings to RSA. Met KPI and targets for savings on first- and third-party claims. Sold enhanced services to clients, increasing revenue and customer satisfaction. Guided and coached both new and existing employees, helping them meet performance standards. Provided exceptional service to clients and stakeholders, ensuring a positive experience. Awarded the highest end-of-year rating, being recognised as “Superior” Led the pilot, testing and roll out of a new claims handling system, contributing to improved processes and efficiency.