Daja K.

• Showed apartments to potential tenants and answered questions regarding community. • Processed security deposit refunds. • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team. • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently. • Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations. • Responded to messages and inquiries from various parties and used CONTACT Address: Long Beach, CA 90804 Phone: (562)519-3636 Email: dajarenee@icloud.com WWW: Bold Profile SKILLS • • • • • • • • • Microsoft Office Customer Service Professional Client Needs Assessment Real estate law Excellent teamwork Client-oriented Yardi Fair Housing Law LIHTC/PHA • • • • • • • well-developed active listening and open-ended questioning skills to promote quick issue resolution. Completed final move-out walk-throughs with tenants to identify required repairs. Kept accurate records of all resident and tenant correspondence. Verified income, assets, and expenses, and completed file tracking

• Researched and analyzed specialized tax laws, rules and regulations and analyze pertinent client, industry, and technical matters to remain current on tax legislation. • Provided exceptional client service by addressing inquiries promptly and effectively resolving concerns. • Secured and properly handled confidential data to protect against unauthorized access, improper transmission, and unapproved disclosure. • Enhanced client tax savings by identifying and implementing effective tax strategies. • Managed high call volumes while providing exceptional customer support and maintaining professional composure. • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs. • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations. • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner. • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers. • Educated clients on various aspects of taxation, empowering them to make informed financial decisions. • Provided guidance on complex tax issues, helping clients navigate challenging situations with confidence. • Improved client satisfaction by providing personalized tax advice

Maintained connections with clients to encourage repeat business and referrals. • Developed and maintained relationships with clients through networking, postcards, and cold calling. • Liaised between buyers and sellers to provide positive experiences for both parties. • Presented purchase offers to sellers for consideration. • Advertised client properties through websites, social media, and real estate guides. • Marketed and sold property for clients by hosting open houses and advertising online and in print. • Negotiated, facilitated, and managed real estate transactions. • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations. • Communicated with clients to understand property needs and preferences. • Advised clients on market conditions and property value for informed decision-making.

Resolved conflicts between tenants regarding noise, encroachments, and parking. • Collected rent and tracked resident payments and information in computer system. • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements. • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services. • Responded to requests and scheduled appointments for property showings. • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution. • Greeted clients, toured prospective clients, and lease preperation. • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes. • Collected monthly rent payments and other fees, always properly recording, and processing money.

• Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities. • Completed and filed returns with tax departments at local, state, and federal levels. • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions. • Maintained complete records of client tax returns and supporting documentation in secured areas. • Offered clients recommendations to reduce tax liabilities. • Maintained compliance by adhering to current tax laws and regulations. • Analyzed financial records to verify accuracy of tax returns.