pmc-iii susan d'aiutolo

content manager

About

* Pragmatic Marketing, Pragmatic Marketing, Inc. * Certified Scrum Master, Scrum Alliance * Lean Six Sigma Yellow Belt * Marketing Strategy Certification, Cornell University * Google Analytics for Beginners, Google * iOS and OS Certified Technician, Apple, Inc.  Other Skills: Microsoft Office, Team Foundation Server, Pivotal Tracker, Slack, Basecamp, Salesforce, Quip, Google Docs, GoToMeeting, GoToTraining, WordPress, Google Analytics, InDesign, Quip, Captivate, iMovie, Movie Maker, GarageBand, HubSpot, MailChimp, Hoosuite

Country

united states

City

canton

Industry

information technology and services

Skill

project management, training, project planning, marketing strategy, team leadership, microsoft office, business intelligence, strategic planning, data analysis, content marketing, inbound marketing, imovie, keynote, financial analysis, operations management, product development, testing, creative direction, organization and prioritization skills, discretion, seo, blogging, email marketing, social media marketing, basecamp, google analytics, wordpress, hubspot, constant contact, mailchimp, hootsuite, facebook, instagram, twitter marketing, pinterest marketing, graphic design, marketing

Experience

product team - senior product analyst

ingenious med

2017-3 - Present · 9 yrs 7 mos

technician

apple

2014-6 - 2017-3 · 2 yrs 10 mos

* Proven ability to analyze and resolve a variety of complex technical hardware and software issues. * Resourceful in finding technical solutions in a high volume environment. * Conducted workshops training customers on a variety of software and hardware topics. * Apple Core Training - mastering the skills of positioning and conflict resolution. * Meticulously documented appointment problems, testing and resolution. * Top 10 in sales in East Coast market, 4th quarter 2014. * 1 of 20 in North America selected for pilot technician training program. * Achievements: consistently high individual NPS score; top 10 part time sales for the store June 2014 - December 2014; overall top 10 in sales for east coast market October 2014 - December 2014

content manager

appirio

2019-10 - Present · 7 yrs

client account manager

impression marketing

2014-11 - 2016-7 · 1 yr 9 mos

* Managed the implementation of new and redesigned websites. * Drafted wireframes, site maps, user requirements. * Formulated test plans and executed extensive testing on mobile and web, including multiple operating systems and device types. * Monitored analytics for problem resolution, traffic patterns, and insights; made recommendations based on insights. * Created strategic marketing plans, content plans, content calendars, and email marketing plans. * Created and measured A/B test plans for content; monitored content performance. * Content creation included blog articles, videos, and branded guides.