Daisy Ramirez-Hernandez

-Oversee screening and evaluation of 1000+ applicants each season, coordinating interviews and job offers to keep positions filled. -Partner with department managers to set hiring goals, forecast staffing for peak events, and address gaps in real time. -Planned and executed 5-8 hiring events per year, managing setup, marketing, budgeting, and on-site interviews to build the candidate funnel. -Served as bilingual (English/Spanish) resource for 150+ employees, providing translation and cross-department communication support to ensure operational clarity and inclusivity. -Maintained compliance documentation, including MVR forms, Minor work authorizations, pay adjustments, and termination records for our employee roster. -Coordinated staffing logistics for large-scale concerts and festivals, ensuring departments were fully staffed to support safe and efficient event operations.

-Managed campground operations for multiple 3-day festivals and single-show events each season, providing hands-on leadership and ensuring a smooth guest experience. -Led and managed 100+ employees, overseeing hiring, training, scheduling, and readiness to meet camper needs. -Led a team to scan up to 7,000 vehicles on busy festival days, coordinating staff and directing guest flow efficiently -Used past ticketing and sales data to forecast staffing needs -Helped bring back over 70% of returning staff while improving onboarding and team morale -Assisted the Campground Manager with opening/closing duties, site setups, and coordination with teams such as CMS, K9, and Front Gate -Supported upsell initiatives by promoting Premier & Gold camping options, contributing to increased on-site revenue -Prepared for and managed emergencies, including medical incidents, severe weather, and security concerns, collaborating closely with medical and security teams. -Responded quickly to guest, staff, and stakeholder issues, implementing solutions to maintain a high level of guest satisfaction

-Delivered exemplary customer service by providing friendly & warm interaction to maintain customer loyalty -Scanned barcodes on tickets upon guest entry -Assisted guest with ticketing issues and finding seat locations -Directed guests to areas of interest -Gained knowledge of all venue maps, campground maps, seating charts and venue policies to appropriately answer questions asked by guests. -Kept records of customer interactions or transactions, recording detail of inquiries, complaints, or comments, as well as action taken.

-Amateur photographer with a passion for capturing moments and scenes. -Showcase creativity through framing and editing photographs of various subjects and events
 -Actively engage in personal photography and continuous skill development 
-Proficiency in using photo editing software (e.g. Adobe Photoshop, lightroom) to enhance and retouch photographs, correct color, adjust exposure, and create visually appealing final images.

-Collaborate with event managers to develop detailed manifests for concerts, conventions, and community events at a 21,000-capacity venue, ensuring all operational requirements are met from inception to completion. -Provided hands-on event support during live events, coordinating with operations staff to maintain smooth execution and high guest satisfaction. -Utilize software tools including Canva (design and communication), Social Tables (event diagramming), Momentus (event scripting and financial closure), and CAD ( venue layouts and event floorplans). -Tracked facility improvement projects and maintenance work orders, ensuring timely completion and quality control. -Attended weekly production meetings to support cross-departmental communication and operational planning alongside event managers, security, A V , and operations supervisors.