daisy mejia

warehouse associate

About

Customer Service Representative II at Global Payments

Country

united states

City

tampa

Industry

information technology and services

Skill

microsoft excel, credit cards, technical support, management, customer focused service, credit card terminals, spanish, spanish translation, point of sale systems, training, customer service, microsoft office, microsoft word, team building, leadership, team leadership, microsoft powerpoint, strategic planning

Experience

warehouse associate

amazon

customer service representative

infotel verizon call center

2002-9 - 2004-8 · 2 yrs

Answered incoming calls from Verizon's pay phones around the USA, Helped the caller connect to the destination they desired (via collect calls, calling cards or charging their credit cards)

senior analyst and terminal support representative

first data corporation

2009-12 - 2011-5 · 1 yr 6 mos

Provided immediate information to our Representatives to providing a faster response to our merchants and assuring maximum quality on our service. Provided technical support solutions for credit card terminals.

customer service representative

pcf - publishers circulation fulfillment

2007-1 - 2007-8 · 8 mos

Opened new accounts for our readers, provided all information necessary about our product and different membership information, made changes on the customer’s account as requested

client representative

metlife

2005-1 - 2006-6 · 1 yr 6 mos

Explained Customers the status of their insurance application. Assisted the customers by providing information about the types of insurance we offered Completed data entry & filing of the documentation of our customers

customer service administrator support

oracle

2017-5 - 2017-11 · 7 mos

terminal support representative and merchant activations

global payments

2013-2 - 2016-7 · 3 yrs 6 mos

Assist merchants with troubleshooting various credit card machine terminals, building download files/programs, navigating through multiple programs such as NETS,G2, EZ-POS, HBPS, CTI , MAS, OMNIS, Vericenter and Termaster.. Provide voice authorization for MC,VISA, & DISCOVER.