Daina Tekorius McLean

Engaged in a diverse range of photography activities, from photographing rental homes and creating video tours using Zillow 3D Home, to designing your LinkedIn banner with my own photos. Freelance photography - capturing images of people, food, landscapes, and animals, and sharing my work with friends, family, and the local newspaper.

Exploring the art of flower arranging, experimenting with various techniques, and capturing my creations through photography. See also LinkedIn > Projects, below.

Analytics Engineering Team, Finance Technology. Collaborated with international Agile data engineering, reporting, and software development teams. Working with many Software Development Lifecycle (SDLC) tools, implemented and documented processes and reporting to enhance team efficiency and cross-functional system awareness. Supported teams in researching a variety of topics and issues. Filled in the gaps as needed, including Engineering Development Operations (DevOps) Delivery and Support roles. • Developed resources without formal training, i.e., acquired expertise in Jira Automation and trained team members to enhance release activity identification, deadlines, and story documentation. • Created ServiceNow templates and reports to enhance inter-team communication and leadership visibility for release changes, tasks, assignments, and incidents. • Produced Confluence documentation, using .css style sheets and macros to enhance appearance and access, and trained staff to boost consistency and reduce costs. • Assisted the development team as an interim DevOps member, using MSSM, UrbanCode Deploy, and AutoSys to perform system updates and prevent delays in software development or maintenance. • Recorded, edited, and posted live meeting videos for the team and business partners. • Cross-trained hundreds of team members and inter-department partners on tools, processes, and procedures to enhance onboarding and understanding of the environment. • Performed in-house software testing to ensure quality development. • Transitioned between Kanban Lead and Subject Matter Expert roles as needed, ensuring the team stayed on track for critical tasks, including designing, planning, and executing the merger of two platforms and data migration for a new application.

Registry and Analytics, Chief Technology Office (CTO). In the Co-Creator role, drove the scalability of the support model for both the Registry and Analytics teams and created extensive user guides and definition documentation which many users have remarked was an amazing tool to self-serve and learn from.

Played a crucial role in delivering reporting tools and metrics that support Agile Transformation, leveraging Agile methodologies and Wells Fargo technology. Enhanced software development lifecycle processes and led initiatives to create user guides, manage the scrum backlog, and improve documentation. Transitioning to Enterprise JIRA and adopting Agile practices improved team efficiency and delivery reliability, solidifying our reputation for delivering high-quality results.

Central player in supporting the standup of significant test reporting for TMO Metrics and Reporting team. Ensured that reporting was documented thoroughly with quality of reporting being a top priority. Focused on not only what we could deliver that day, but how we could make continuous improvements in the future. Came up with valuable means to improve the reporting process.

Led process improvements, hosted large calls, and collaborated with senior staff. Contributed to standardization, wrote scripts and validated tickets. Developed SQL queries, supported managers, and maintained a Systems Information Library. Excelled in Quality Assurance testing, defect resolution, and training others on various systems, gaining technical recognition and multiple service awards.

Provided Quality Center / HP ALM support (for over six years), serving as a rollout coordinator and ALM project administrator, leading ALM migration, testing, and training for over 150 Consumer Test Management team members and managers. Led ALM standardization efforts, maintained a SharePoint site, and updated over 600 content pages in my Systems Information Library. Developed automated testing, resolved ALM issues, and supported complex testing and reducing risk across multiple systems.

In a lead role, created and implemented a comprehensive Application Lifecycle Management system solution, requiring project management, technical expertise, analytics, consulting, and multi-team coordination. Ensured system setup, coordinated testing, updated management, and provided training for smooth transitions, ensuring project success. Embraced new challenges, earned service awards, and facilitated discussions as Team Moments Community Manager. Identified process improvements, led large calls, engaged with senior staff, and contributed to successful implementations through dashboards and release reports.

Developed the Systems Information Library, automated User Acceptance Testing, and provided training. Assembled testing matrices, discovered data issues, and created change requests for future releases. Helped manage a complex network/server refresh outage, coordinating testers to minimize business risk. Additionally, conducted research, data analysis, and created presentations for the AMP team. Provided Teradata SQL training, assisted with ad-hoc queries, and worked to automate regression testing, enhancing the productivity of the Testing Center of Excellence team.

Significantly contributed to the Procedures Management Team, managing thousands of procedures across multiple Lines of Business. Played a key role in delivering the PMTE Tools Page, project pages, and the Mentor Program on time, demonstrating reliability and initiative. Provided statistical analysis, identified testing gaps, and assisted in usability testing and website research. My skills in data querying, mining, and sharing improved processes and ensured accurate application testing

Provided suggestions that improved processes and controls, supported technical writers, and coordinated the migration of procedures to Vignette Content Management (VCM). Demonstrated initiative in problem-solving, improving data capture, and mitigating risk. Automated a manual reporting process in CDTS, reducing reporting time by 89%, and received the "Best in the Business" and "Sales and Service Conference" awards. According to my manager, my suggestions often led to significant improvements or sparked lively discussions.

Contributed greatly to the success of the procedures team with my development of a Microsoft Access database to track operating procedures, significantly reducing overdue procedures and enhancing process control. Provided metrics reporting, developed and updated procedures, provided virtual training. Collaborated with end users to develop and write procedures for operations center applicaitons. This improved process efficiency and facilitated cross-training of new team members.

Helped ensure the successful launch of a new tool by interfacing with management, help desk, and IT support, introducing valuable controls to the RMOS team, and developing forms for effective project sizing. Played a key role in site testing and project management for the online help project. Additionally, led the development of management reporting to structure procedure review and feedback, and educated team members on using Net Meeting for information sharing.

Collaborated with the management team to develop and implement MIS reporting, ensuring successful deployment and gathering feedback. Created procedures, shared knowledge with team members, and was an early adopter of Net Meeting to enhance collaboration.