Hetalben Patel

Assisted exam writers with technical issues related to exam software before, during, and after exams. • Coordinated with the on-site exam team and managed exam laptops provided by CPAWSB, including testing and transportation. • Maintained professionalism and calm demeanor under pressure while resolving technical issues. • Demonstrated strong critical thinking, problem-solving, organizational, communication, and interpersonal skills. • Ensured seamless exam execution through proactive troubleshooting and efficient technical support.

- Deliver courses in Data Analytics and Business Intelligence - Prepare lesson plans and review materials for effective teaching. - Supervise students online and maintain accurate attendance records. - Assess and grade assignments, quizzes, and evaluations on time. - Ensure an engaging learning experience by arriving prepared. - Support multiple cohorts and fulfill academic duties as required.

• Led the migration of reporting systems from Tableau to Power BI, optimizing data pipelines and improving risk management insights. • Developed machine learning models (regression, clustering, time series forecasting) using Python & SQL to predict revenue trends, customer churn, and claim risks, enabling proactive decision-making. • Built a fraud detection model using logistic regression & anomaly detection, reducing fraudulent payouts by 12%. • Designed A/B experiments to measure the impact of operational changes on customer satisfaction, leading to service quality improvements. • Engineered a recommendation system to enhance customer outreach, increasing policy renewal rates by 18%. • Developed Power BI dashboards for executive teams, improving KPI tracking and enhancing data-driven decision-making by 25%. • Optimized SQL-based ETL pipelines and automated workflows, reducing report generation time by 30%. • Collaborated with cross-functional teams to gather requirements, conduct gap analysis, and ensure smooth data migration.

• Designed and migrated reporting solutions from legacy systems to Power BI, enhancing financial reporting accuracy by 15%. • Developed SQL & Power BI DAX-based automated reports, reducing manual reporting errors by 30%. • Optimized ETL processes reducing database query execution time by 25%. • Conducted gap analysis for Power BI migration, ensuring smooth transitions and improved reporting efficiencies. • Implemented SQL triggers and advanced queries for data validation, improving overall data accuracy by 95%.

• Performed retail analytics on sales trends, seasonal demand, and customer purchase behavior, reducing overstock by 15% and improving inventory planning. • Built Power BI dashboards for store managers, providing real-time insights into sales performance, shrinkage, and loss prevention, leading to a 10% improvement in theft reduction. • Developed SQL-based HR analytics reports to track employee productivity & attendance trends, improving workforce planning efficiency by 20%. • Automated retail sales & inventory reporting using Power BI & SQL, reducing manual effort by 50% and improving decision-making speed. • Collaborated with data engineering teams to ensure seamless data integration during system migrations, enhancing data consistency & reporting accuracy.

• Educated and mentored graduate students in data mining, machine learning, and programming. • Participated in research, publications, and curriculum design. • Transitioned to online teaching during the COVID-19 pandemic. • Designed and administered online assessments and examinations, ensuring academic integrity and fairness in evaluation processes. • Provided technical support and guidance to students to navigate online learning platforms and troubleshoot any issues. • Collaborated with colleagues and administration to adapt curriculum and assessment methods to the online format, ensuring alignment with educational objectives. • Received positive feedback from students and peers for proficiency in delivering high-quality online education experiences.