Czarina Mae Quito

Provide executive administrative support to the General Manager. Manage schedules, meetings, appointments, and official correspondence. Coordinate job applicant interviews and prepare interview schedules. Liaise between HR and management regarding recruitment and job offers. Prepare reports, documents, and internal communications. Maintain confidential records and organized documentation. Coordinate communication between departments for smooth operations.

• Customer Identification & Verification – Skilled in authenticating customer documents (passports, Emirates ID, labor cards) in compliance with UAE Central Bank and AML regulations. • Fraud Detection & Prevention – Ability to identify suspicious transactions, forged documents, and irregular patterns to prevent fraud. • Transaction Monitoring – Ensuring accuracy in money transfers, remittances, and currency exchanges while maintaining compliance with security protocols. • Regulatory Compliance – Knowledge of AML (Anti-Money Laundering), KYC (Know Your Customer), and CTF (Counter Terrorism Financing) policies. • Attention to Detail – Verifying signatures, documents, and approvals with high accuracy. • System Authentication – Proficient in using internal control systems for approvals, transaction authentication, and reporting.

Verified customer identification documents (passport, Emirates ID, labor card) in line with UAE Central Bank and AML/KYC regulations. Monitored transactions and identified suspicious activity, ensuring fraud detection and prevention. Supported audits, compliance checks, and regulatory reporting requirements. Maintained strict adherence to AML, KYC, and CTF policies, safeguarding regulatory standards. Collaborated with internal teams to strengthen compliance awareness and operational accuracy.

• Processed transactions and managed inventory, ensuring accurate stock levels and efficient operations. • Developed strong relationships with customers, leading to repeat business and referrals.

An experienced Service Desk professional with a comprehensive understanding of Information Technology, providing technical support and customer service to end- users in a fast p a c e d environment. Proven ability to troubleshoot, diagnose and resolve complex technical issues quickly and efficiently.

An experienced Service Desk professional with a comprehensive understanding of Information Technology, providing technical support and customer service to end-users in a fast paced environment. Proven ability to troubleshoot, diagnose and resolve complex technical issues quickly and efficiently.