cyrus distrito

qa and qc specialist cum document controller

About

Experienced Document Coordinator with a demonstrated history of working in the information technology and services industry. Skilled in Internal Audit, Analytical Skills, Occupational Health, Health Promotion, and Contact Centers. Strong administrative professional with a Bachelor of Science in focused in Nursing from Pamantasan ng Lungsod ng Marikina.

Country

qatar

City

qatar

Industry

facilities services

Skill

training, hospitals, customer service, occupational health, healthcare, health care, quality assurance, time management, office administration, management, health promotion, healthcare management, nursing care, procurement, microsoft excel, health and safety, internal audit, health and safety advice, employee training, call centers, customer satisfaction, leadership, analysis, strategic planning, jcaho, inspection, technical support, performance management, marketing communications, document management, patient's first, endorsements

Experience

qa and qc specialist cum document controller

mannai corporation qsc

2012-12 - Present · 13 yrs 10 mos

customer management assistant

medicard philippines, inc.

2009-10 - 2012-9 · 3 yrs

* The Leading Health Maintenance Organization (HMO) in the Philippines. * Handles Telephone Inquiries and provide corresponding assistance promptly. * Providing Customer Satisfaction by means of anticipating the client needs and make an abrupt response to any problems or concerns that they are stating. * Facilitates the validation and approval of out patient consultations and diagnostic procedures.. e.g. MRI, CT Scan, Ultrasound, Gastroscopy, Colonoscopy, Hemodialysis, Chemotherapy, etc. * Responsible for giving endorsements to different Hospitals in the Philippines for the consultation and/or treatment of the patient. * Assists internal customer to their various concerns. * Perform other related tasks that may assign from time to time. * Prepares the patient information sheets of phone-in reports of hospitals admission. * Receives and logs customers complaints using the specified form and try to deliver solutions/actions to these complaints. * Coordinating to different Brokers/ Agents and Billing Department concerning for the renewal issues of every company.