Cyrus Bonsu

In my role as a Project and Operations Manager within Sales Operations and Customer Success at Sunrun, I oversee end-to-end execution for residential and commercial solar projects across multiple regional markets, supporting a portfolio exceeding $15M. I am responsible for guiding each installation from proposal through activation, ensuring that every stage of the process is executed with precision, strong communication, and operational discipline. I collaborate closely with cross-functional partners in sales, design engineering, permitting, logistics, and field operations to streamline handoffs, remove bottlenecks, and accelerate installation timelines. I rely heavily on performance data and operational analytics to forecast demand, monitor resource allocation, and identify process improvement opportunities that strengthen delivery efficiency and reduce delays. I take pride in consistently driving measurable improvements in throughput, customer satisfaction, and project velocity. A core part of my work centers on customer success. I manage escalations, maintain transparent communication with homeowners, and ensure that every customer feels confident and supported while transitioning to renewable energy. I believe that clean energy adoption is not just about technology or infrastructure, but also about trust and education, and I am committed to delivering an experience that reflects that responsibility. My mission is to help expand access to clean, affordable solar energy and to contribute to a future where sustainable resources are not viewed as a luxury but a standard.