cyrille chinette

Transnational Service Delivery Manager - Airbus ServiceDesk - ICT Responsible in transnational for operational management of the external Service Desk supplier. Guarantees the Service delivery of an efficient first level IS support in transnational in line with Airbus wide Service Desk policy. Ensure global coherency of Helpdesk Services with local Helpdesk Service Managers. Incident process owner and manager. Treat complaints and escalations related to activities & services delivered by Helpdesk services in transnational. Coordinate relationship between ICT organizations and the external service provider on service delivery and crisis management in transnational. Manage projects related to activities & services delivered by Helpdesk services in transnational.

Ensuring the proper delivery of Helpdesk services for all internal and external users in France. Being the privileged point of contact in case of escalation/complaint and Customer Relationship Management. Transnational responsible for Airbus PLM end user support service delivery. Leading the daily operational board held for all Airbus IN (Infrastructure) and the Service Management Board (SMB) to ensure that KPIs are reached by the supplier. Project manager on process improvement and Business Project Leader on MARS Project (Transnational).

* Airbus Central Entity - Customer Services * Within the framework of Airbus Customer Services department procedures, develops and implements adequate EDP (Electronic Data Processing) programs and Information Systems to allow the Resident Customer Support (400 expatriates, subcontractors and local employees) to communicate from their remote stations (170 offices around the world) and to improve the way they are administered. * Network solution - definition and integration (Leased Lines, ADSL, 3G, etc.) * Project management (Contracts, Budget) * Business Project Leader * User administration

Microsoft Office trainer and e-learning specialist Microsoft Office Certified

* Spie Infoservice for Airbus * I.T Support Level 1 & 2 (Field Service, Nomad, CRM and Airbus Online Services) * Team management: Responsible for supporting Airbus’ Resident Customer Support (set team schedules, holidays and agent training) * Knowledge management * Ensure a communication quality towards Airbus

Airbus Group is a global leader in aeronautics, space and related services. In 2015, the Group – comprising Airbus, Airbus Defence and Space and Airbus Helicopters – generated revenues of € 64.5 billion and employed a workforce of around 136,600. Our people work with passion and determination to make the world a more connected, safer and smarter place. Taking pride in our work, we draw on each other's expertise and experience to achieve excellence. Our diversity and teamwork culture propel us to accomplish the extraordinary – on the ground, in the sky and in space.