Cynthia Silva

-Researched AIC’s museum collection and current exhibitions to develop museum learning experiences for young people with a wide range of knowledge, skills, and abilities -Responded to all departmental communications in support of teachers, students, and parents in a timely manner -Maintained communication with students and their families regarding special needs and considerations with sensitivity and discretion -Provided documentation of all finished and in-progress student work and gathered all data on student and parent feedback to resolve issues and improve quality of course programming

-Assists teaching artist by coordinating classroom activities and field trips for students -Ensures operation and organization of camera equipment, prepares studio space for projects, and reports attendance to front office -Gives one-on-one and group instruction in digital camera controls and Adobe software programs to students with a wide range of knowledge, skills, and abilities -Serves as an ambassador for Marwen by participating in offsite events and providing information to parents, students, and donors about enrollment periods, course offerings, and upcoming community events -Applies feedback from youth voice surveys to improve courses and collect ideas for end of term exhibitions

-Consult with clients to gather inspiration and preferences before shoot -Capture high-quality images, then color correct and retouch using Adobe software -Use Nikon and Canon DSLRs, a variety of lenses, and lighting equipment both in studio and on location -Offer print purchase service to clients of shoot as well as collectible fine art prints for decorative use in homes and businesses -Develop a strong brand identity through photography website, social media platforms, business cards, and prints

-Informed patients about their positive test results or recent exposure to COVID-19 through phone or email and provided patients with guidance to reduce risk of infection in their homes and communities -Coordinated and maintained relationships with local organizations to connect patients in quarantine with resources available in their community -Collected and entered data on symptoms and transmission into Salesforce system and oversaw quality control of data collection through weekly reports that identified school outbreaks -Adapted to changing guidelines and procedures and managed multiple projects at once by participating in weekly Salesforce tech updates and team meetings -Promoted to a specialized team that interviews patients in congregate settings for demonstrating leadership

-Handled 250+ inbound calls and emails per week, providing information about H&M products and services to customers in US and Latin America market -Tracked trends in customer feedback and collaborated with managers to resolve issues in our newly launched markets, resulting in increased retention and sales -Participated in weekly trainings and received feedback from managers to keep pace with changing markets -Advocated for H&M brand by getting customers to participate in Designer Launches, Member Exclusives, and Garment Recycling Program -Promoted to Latin America market shortly after receiving Top Performer of the Month award

-Assisted teaching artist by coordinating classroom activities and field trips for a group of 15 students -Gave one-on-one and group instruction in digital camera controls and Adobe software programs to students with a wide range of knowledge, skills, and abilities -Ensured operation and organization of camera equipment and prepared studio space for projects

Exhibitions Group Exhibition | Manifest Urban Arts Festival (2019) Photo Department "Mexico Americano" Group Exhibition | Columbia College Chicago (2018) "Robert Frank: The Americans Now" Group Exhibition | Casa Michoacán Pilsen (2016) "The Illinois Coalition for Immigrant and Refugee Rights D.C. Youth Summit"