Cynthia Tovar Casas

• Managed supporting documents and financial records to ensure accountability within the organization. • Executed effective file administration, overseeing physical and digital files while prioritizing accessibility and confidentiality in compliance with data protection regulations. • Implemented process optimization initiatives to enhance document management and workflows, significantly boosting organizational efficiency by reducing document retrieval time by 30% and improving workflow speed by 25%. • Conducted proactive budget oversight by monitoring income and expenses, ensuring adequate resource allocation and adherence to financial policies. • Provided dynamic project support through collaboration with cross-functional teams to successfully implement impactful humanitarian initiatives. • Fostered strong stakeholder communication that facilitated seamless interactions among teams, volunteers, and beneficiaries, promoting effective collaboration. • Utilized advanced technological tools such as MS Office and ShiftCare for efficient data management and reporting. • Maintained a strong commitment to NGO compliance, upholding local and international transparency and resource management regulations.

• Advised on operational management and process optimization in companies within the tertiary sector, implementing strategies to improve efficiency in resource administration and inventory control. • Designed and implemented customer experience strategies, developed service standards, and trained staff to ensure exceptional customer service. • Developed and managed product offerings. • Negotiated and managed suppliers, ensuring competitive costs and quality of inputs to optimize the supply chain. • Ensured compliance with local regulations and standards, aligning operations with quality and safety standards in the industry. • Supervised administrative and financial processes, including cost control, budgeting, and resource optimization to guarantee the sustainability of the business. • Implemented digital tools for operational management, enhancing efficiency in order processing, billing, and customer service.

• Led the Operational Assurance Model Program, coordinated the assigned Project Managers in the infrastructure and development area, and successfully oversaw a team of over 15 multidisciplinary members, ensuring their efficient management and the successful execution of the project within the budget of 31MDP. • Jointly coordinated the Operational Efficiency program. Managed 2 out of 4 strategic lines (Back Office Accounts and Back Office Clarifications, Frauds, and Factory). Budget: 30MDP.

• Managed projects across three of the six areas of the PMO, gaining significant experience in transactional projects, client acquisition, and technological services. • Coordinated digital transformation initiatives, banking automation, and financial process optimization. • Emphasized the use of agile and hybrid methodologies (Scrum, PMI) to enhance operational efficiency and accelerate deliverables in IT and business, reassuring the audience about my adaptability and efficiency. • Ensured compliance with banking regulations and security standards during project execution. • Simultaneously managed 10 projects with varying complexities: two high, three medium, and five low.

• Oversaw the entire lifecycle of banking applications, leading a high-performing team of 10 developers while effectively managing an average of 39 annual requirements. • Drove the optimization of technological platforms, implementing strategic enhancements to performance, security, and the availability of critical systems. • Spearheaded the design and development of innovative solutions in SharePoint, significantly reducing development costs and transforming internal document management. • Directed incident management and application maintenance efforts to ensure seamless operational continuity. • Partnered with IT and business teams to automate processes, resulting in substantial improvements in banking operations, and exceptional customer service efficiency.

• Spearheaded long-term ICT service contracts, ensuring rigorous compliance, precise billing, and exceptional quality control in service delivery. • Directed recruiting, selecting, and onboarding 120 ICT top-tier ICT professionals, guaranteeing alignment with project requirements and strategic goals. • Orchestrated licenses and help desk operations to maximize response times and enhance operational efficiency. • Cultivated strong relationships with suppliers while ensuring adherence to stringent service level agreements (SLAs). • Drove the planning and execution of innovative technology events and research collaborations, inspiring a culture of innovation within the sector.

• Developed and implemented innovative solutions tailored to meet clients' specific requirements and needs. • Cultivated strong business relationships with clients, guaranteeing agreement adherence and delivering exceptional service satisfaction. • Conducted strategic interviews with potential clients to thoroughly analyze their needs and craft compelling business proposals.

• Championed the management of the institutional project portfolio, achieving an exceptional 98% efficiency in monitoring and control. • Drove the Strategic IT Plan, a pivotal initiative that not only standardized report submissions but also secured vital approval from the Public Function, significantly impacting the organization's IT operations. • Spearheaded the implementation of the Information Technology Manual (MAAGTICSI), ensuring alignment with best practices and enhancing our project's credibility. • Transformed the project management process, achieving 100% compliance with MAAGTICSI standards. • Conducted comprehensive feasibility studies for IT contracts, accelerating procurement processes and successfully resolving six of seven previously delayed contracts, showcasing the team's adept problem-solving skills. • Amplified institutional social media and internet radio management, resulting in a remarkable increase in followers from 33,000 to 54,000 in just six months.

• Successfully collaborated on the technical annex for an international public bidding process related to the Integral Online Betting Service System, achieving a remarkable 90% efficiency. • Developed a robust project management tool utilizing Project Server 2013, ensuring complete alignment with MAAGTICSI standards. • Streamlined the operations of the Project Management Office (PMO), leading to a significant 50% reduction in the time required for report preparation and consultation.

• Took the lead in internal audits, resulting in a significant 30% increase in auditor participation and engagement. This not only improved the quality of our audits but also fostered a culture of active involvement and commitment among our team. • Executed comprehensive internal audits that resulted in a series of significant achievements. We secured ISO/IEC 20000-1:2011 certification, achieved PAS 99:2006 recognition, and successfully recertified ISO 27001:2005, BS 25999-2:2007, and ISO 9001:2008 standards. These accomplishments are a testament to our commitment to excellence and rigorous compliance with industry standards. • Pioneered and implemented a robust tool for managing preventive and corrective actions, revolutionizing the process into a fully systematized operation and eliminating the reliance on paper. This innovative approach significantly improved efficiency and effectiveness in our operations.

• Played a key role in successfully implementing the OAP (Organizational Project Management) for Pronósticos para la Asistencia Pública. • Expertly managed and monitored a diverse project portfolio, overseeing 150 initiatives and driving strategic outcomes. • Delivered comprehensive training on Project Server 2007, empowering senior management and operational teams to enhance their project execution capabilities.

• Spearheaded managing projects for UTIC-SCT and e-México accounts, ensuring alignment with strategic goals. • Drove initiatives to enhance oversight of invoicing and collection processes for assigned accounts, improving financial performance. • Ensured the highest quality standards for client deliverables and services, fostering strong relationships and satisfaction.