Cynthia Sedigas

Cynthia Sedigas 352 HCR 3373, HUBBARD, TX CRSEDIGAS@YAHOO.COM 254-733-3781 OBJECTIVE Seeking a position in an office environment, where there is a need for a variety of office management tasks including – computer knowledge, organizational abilities, and database program use. PROFESSIONAL EXPERIENCE C3Connect McGregor, TX Customer Care Agent Provided exceptional customer service to the United Healthcare Medicare members Established a sincere interest in the member's understanding of their plan Connected with the member with no regard to time spent on the phone Followed up with members for any and all situations that warranted it. Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Received payments from members. DWYER GROUP Waco Texas Accounts Manager July 2009 - July 2013 Confer with customers by telephone to provide information about services. Dispatched service techs to appropriate locations, according to customer requests and needs. Received and prepared work orders. SPORT CLIPS Waco Texas Hairstylist July 2006 - September 2007 Cut, trim and shape hair, based on customers' instructions, hair type and facial features, using clippers, scissors, trimmers and razors. Kept work stations clean and sanitize tools such as scissors and combs. Shampooed, rinsed, conditioned and dried hair and scalp with water, and liquid soap EMSI Hewitt, Texas Customer Service Representative March 2004 - July 2006 Spoke with customers by telephone to provide information about their clients. Kept records of customer interactions recording details of inquiries, complaints, or comments, as well as actions taken. Identified quality problems and recommend solutions. Monitored testing procedures to ensure that all tests are performed  SELF/TIPS N TANGLES West, TX Owner/Hairstylist March 2000 - March 2004 Kept hair and nail station tools clean and sanitized. Cut, trimmed, and shaped hair