Cynthia Mcgrath
Customer Satisfaction Manager - Federal @ Hewlett Packard Enterprise
About
Highly motivated Sales Professional, recognized as team player with strong expertise in the complex sale and customer focused. Energetic and upbeat, builds strong relationships and drives consistent results Recipient of 2008 Presidents Club for high achievement and December 2012 “Caught In the Act” highest level achievement for posting additional revenue back to the channel
united states
hudson
logistics and supply chain
solution selling, channel partners, channel, salesforce.com, enterprise software, account management, direct sales, sales process, cloud computing, sales enablement, saas, storage, managed services, sales operations, software industry, channel sales, data center, professional services, sales
Experience
customer satisfaction manager
inside sales acct manager
arrow electronics
Inside Services Account Manager, supporitng mutliple Federal and Commerical account Resellers, responsible for annuity based business as well as after point of sale support service for Oracle platform. Daily customer support activities including problem solving, escalations, provide support quotes, forecasting and follow up calls with the Vendor to assist the reseller in winning new business and maintain existing business.
services representative
hewlett-packard
Call center services support, supporting the inside sales team, customers and resllers with service quotes, part numbers, HP business rules. Provided new hire training on HP Services. Recipient of GoldQuest 2002 for sales achievement
various
digital equipment corp compaq
Administrative assistance, Project Manager, ServiceCenter Manager.
customer satisfaction manager - federal
hewlett-packard
contract manager
arrow electronics
* Manage service contracts from start of receipt of the purchase order from the reseller to completion and invoicing, communicate back to the reseller with completion status. * Work with IBM and Lenovo on completion of sales credits back to reseller and other support issues. Process credits as needed and disputes. * Manage new hardware/software install orders after sales submits PO. * Manage scheduled billings * Weekly calls with resellers to discuss open activities * Work with inside sales team, renewal reps to ensure customer satisfaction from receipt of PO to end of service contract including processing contract changes, credits/rebills. * Reseller base of 20 * Work end of month closures/quarter end closures to meet company goals * Contract Manager of the month August 2015
Education
fisher college
business
Cynthia Mcgrath's Contact Information
Phone
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