cynthia hoyle

Customer technical support in a high volume call center setting, including management of client and equipment records, equipment troubleshooting and complex parts orders. High level of proficiency in the use of software programs such as Salesforce and SAP.

* Assist Superior Court judges. Duties included: preparation of minute entries and other legal documents for the Court * calendaring of hearings * case data entry and case maintenance in a highly secure and confidential environment.

Duties included: Interviewing pretrial defendants: run criminal histories and background checks: research court cases and verify information. Prepare reports for Superior Court judges (on average 20-30 reports per month) which include recommendations in reference to bond amounts and release conditions. Implementation of pretrial defendants (average monthly case load 110 defendants), explaining release conditions required by the courts. Track and record defendant's court case information. Report violations of release conditions to the court.

911, police, fire and EMS dispatcher. Call-taking (emergency and non-emergency calls for service) and front-office reception. Multi-channel radio operation. Incident management and record keeping. Provided customer services such as fire permits, incident records, and general information to the public.Coordinated multi-agency response teams.

Office manager for a small commercial / residential electrical contracting company (Gross receipts approximately $200,000 per year). Kept and organized business records including materials purchasing, inventory, invoicing and taxes. Maintained payroll records for 2-6 employees. Scheduled jobs, prepared work orders and coordinated with home warranty companies, private individuals and general contractors. Assisted in bidding jobs and working as an electrical apprentice and journeyman on an as-needed basis.