Cynthia Chandrasekharan

IT Support Technician @ Harwal Group

About

Experienced IT Engineer with 8+ years of expertise in IT support, ERP systems, enterprise infrastructure management, and software development within industrial and manufacturing environments. Skilled in delivering reliable technical support, managing enterprise systems, and ensuring smooth day-to-day IT operations across large-scale infrastructures.Currently working at Interplast Company Ltd in Sharjah, UAE, where I provide ERP and in-house application support, manage 1500+ PCs and IT assets, oversee system upgrades, licensing compliance, and support business-critical operations. I also develop and maintain PHP-based applications tailored to organizational requirements, contributing to improved operational efficiency and user experience.My background combines IT infrastructure management, ERP support, software development, vendor coordination, and technical troubleshooting. I have hands-on experience with Windows/Linux environments, MySQL databases, networking, system monitoring, and enterprise hardware support.Prior to IT, I worked in electrical engineering and industrial operations, including substation operations and electrical system design, which strengthened my analytical, technical, and problem-solving capabilities in high-pressure environments.I am passionate about technology, process improvement, and delivering efficient IT solutions that support business continuity and operational excellence.Core ExpertiseERP support in Infor LNCE & In-house Application SupportIT Infrastructure & Systems AdministrationSupport for 1500+ PCs, Printers & IT AssetsPHP Application DevelopmentWindows & Linux Environment SupportIncident Troubleshooting & Technical SupportSystem Upgrades & Licensing ManagementMySQL Database SupportNetwork & Hardware SupportVendor Coordination & IT ProcurementEnterprise IT OperationsAutoCAD & Electrical Systems Knowledge

Country

United Arab Emirates

City

Sharjah

Industry

Consumer Goods

Skill

Experience

IT Support Technician

Harwal Group

IT first level support Engineer

Harwal Group

2018-4 - Present · 8 yrs 6 mos

Sharjah

As a First Level Support Engineer at Harwal Group – Interplast, I provide frontline technical support for enterprise applications, ERP systems, and IT infrastructure supporting 1,500+ users across multiple business operations. I am responsible for troubleshooting and resolving issues related to Infor ERP, Oracle/MySQL-based in-house applications, desktops, networks, and user systems to ensure uninterrupted business continuity. My role includes incident management, system monitoring, user support, hardware and software troubleshooting, and coordination with internal teams and vendors for critical issue resolution. I actively contribute to improving operational efficiency through proactive support, process optimization, and maintaining high system availability in a 24/7 industrial environment. Key responsibilities include ERP support, technical troubleshooting, user account support, infrastructure maintenance, and ensuring reliable day-to-day IT operations across the organization.