cynthia alsop

* Collector * Bank of America – Home Retention Department 5/2010 – 12/2010 * Assisted customers experiencing financial difficulties with their delinquent loans * Resolved delinquent payments on homes loans through inbound and outbound collection * Assisted customers to understand their mortgage terms * Reviewed patterns and negotiated payment arrangements for customers * Helped customers to bridge their accounts to current status offering different options(Modifications, Short Sales, Deed in Lieu)

* Recruiting and hiring of new employees, new hire orientations, supervise the training of the new employees, motivate department staff and helped them understand all of their job duties and responsibilities * Identify coaching moments and ensure that those moments become opportunities of learning and development for the team * Developed and implemented recruiting strategies to meet current or anticipated staffing needs * Completing of sales reports, reconciling accounts, operating the registers and, preparing daily bank deposit. Ensure that monthly reconciliations for all balance sheet accounts were prepared. * Coordinate and facilitate external and internal audits * Supervised the evening shift and directed the daily work of the employees

* Assisted the Director of Conference Services with resort forecast report, managing calendars; making travel arrangements, meeting and event arrangements * Handled special administrative projects, as well as overflow work from other assistants. * Screening clients calls; resolving client complaints, preparing business correspondence * Maintained all office equipment, Inventory of office supplies * Education * Masters in Real Estate Studies- Ashford University- currently attending * Administer Assistant certificate - Center for Employment Training * Notary Public training * Special Accomplishments * Advanced to the position of Assistant to the Executive Staff and became the Office Manager. * I also received an award for maintaining a positive attitude and producing high-quality work.

Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. The company serves approximately 56 million U.S. consumer and small business relationships. It is among the world's leading wealth management companies and is a global leader in corporate and investment banking and trading.This LinkedIn company page is moderated. For more information, please review our community guidelines under the Careers tab.