Chong Yew Lau

Software Service Engineer @ Huawei

About

IT Technical Specialist with 4 years+ of experience in Huawei TAC, supporting telecom production systems (CBS, CRM, Mobile Money, OSS) across Asia-Pacific customers. Serving as the only product local backline engineer among the team, skilled in incident management, root cause analysis (RCA), and large-scale data troubleshooting, ensuring high system availability and business continuity. Experienced in Linux/Unix operations, SQL database analysis, and translating technical issues into business impact. Recognized for building strong technical relationships with APAC clients, enabling smooth cross-border issue resolution and proactive problem prevention. Seeking a technical specialist or systems engineering role with regional/global scope.

Country

Malaysia

City

Federal Territory of Kuala Lumpur

Industry

Information Technology & Services

Skill

RCA, Incident Management, Telecommunications, Kubernetes, Root Cause Analysis, Microsoft Power BI, CCNA, Web Services API, Cybersecurity, Network Management Systems (NMS), Windows, Value-Added Services (VAS), Customer Relationship Management (CRM), Billing Systems, Linux, Oracle Database, Bash, VMware, SQL, Networking