Curtis Jolly

Director of Sales Operations, Southeast States @ AT&T

About

I’m a multi-market retail and operations leader with 25+ years of experience building high-performing teams, developing leaders, and driving consistent execution across complex, fast-moving environments. In my current role, I lead sales operations across almost 600 retail locations spanning over five states, partnering with store, market, and headquarters leaders to translate strategy into execution, elevate customer experience, and develop leadership capability at scale. I specialize in coaching leaders, creating disciplined operating rhythms, and using data to identify performance gaps and unlock sustainable growth. My leadership approach centers on clarity, accountability, and building trust through feedback — empowering leaders to make strong decisions while maintaining a consistent, values-driven experience for customers and team members. I’ve led through periods of significant change and ambiguity, including large-scale operational disruptions, where success required sound judgment, calm leadership, and a relentless focus on people and customers. I’ve been recognized as one of top 1-2% of the company 7 times, for both sales and operational leadership all levels. I’m most energized by roles where developing leaders and strengthening culture directly drives performance and deliver an extraordinary customer experience.

Country

United States

City

Nashville Metropolitan Area

Industry

Retail

Skill

Retail Operations, Go-to-Market Strategy, Business Continuity, Wireless, Account Management, Retail, Sales Management, Telecommunications, Customer Relations, Merchandising, Coaching, Customer Service, Strategic Planning, Team Leadership, Sales Operations, Microsoft Office, Mobile, Sales Support, Solution Selling, Sales

Experience

Director of Sales Operations, Southeast States

AT&T

2021-1 - Present · 5 yrs 9 mos

Nashville, Tennessee, United States

• Lead sales and operational strategy for 600 retail locations across five states, partnering with senior field leaders to deliver consistent performance, customer experience, and talent outcomes across diverse markets. • Coach and develop leaders at scale, strengthening leadership capability, decision-making, and accountability through structured operating rhythms, performance reviews, and targeted development plans. • Drive execution excellence by translating enterprise strategy into clear priorities, measurable goals, and repeatable processes for frontline and field leadership teams. • Use data and customer insights to identify performance variance across locations, diagnose root causes, and guide leaders toward sustainable improvements in sales productivity and customer experience. • Build alignment across cross-functional partners to support store leaders and ensure consistent execution during periods of change, growth, and operational complexity. • Recognized as a Top 1% AT&T leader (7-time recipient) for sustained performance, leadership impact, and operational excellence. • Widely-recognized as expert at business continuity and disaster-response efforts, ensuring team safety, rapid operational recovery, and uninterrupted service to customers during high-impact events.

Director of Sales

AT&T

2019-5 - 2021-1 · 1 yr 9 mos

Nashville, Tennessee, United States

Led sales teams for AT&T’s retail locations in the Heartland States market, made up of Tennessee, Kentucky, and Indiana, and responsible for delivering an extraordinary customer experience and driving sales of wireless, broadband, and video solutions across 150+ retail locations

Senior Project Program Manager

AT&T

2018-6 - 2019-5 · 1 yr

- Developed the sales operations and enablement programs and strategies for AT&T's new fleet of mobile retail vehicles (commonly known as "pop-up" shops/retail) - Created protocols for disaster response efforts and led command efforts in Panama City, Florida after Hurricane Michael

Senior Sales Operation Manager

AT&T

2013-9 - 2018-6 · 4 yrs 10 mos

Brentwood, Tennessee

Leads team responsible for the creation and execution of strategic initiatives for retail sales channels across the Heartland States market (Tennessee, Kentucky, and Indiana). Sales portfolios for channels supported include wireless voice and data communications, advanced digital television, high speed / broadband internet, residential voice services, and home automation & security solutions.