christopher young

lead of new business intake and risk management team

About

I have had a 20-year career creating dramatic and significant change in professional services businesses; helping them bring strategic focus to projects in relationship management, client service or client acceptance situations. Experience includes managing a turnaround; working in large and small organisations; in consumer and business-to-business situations. All of my experience is focused on organisational cultural change and my recent experience has developed in to two workstreams: - relationship intelligence as part of the new business intake processes within law firms. This encompasses the restructuring and joining together of internal and external data and presenting the results in such a way that informed decisions can be made about risks and potential conflicts. - relationship management for CRM, sales coaching, pitching, business strategy, marketing strategy, campaign planning, software exploitation, business analysis and Key Account Management.

Country

united kingdom

City

london

Industry

management consulting

Skill

strategy, business strategy, crm, business development, business analysis, change management, professional services, management, marketing strategy, consulting, management consulting, business process, leadership, strategic planning, business process improvement, new business development, marketing, project management, customer relationship management, strategic partnerships, business planning, stakeholder management, restructuring, risk management, marketing communications, coaching, business intelligence, new business intake, it strategy, data mapping, conflict management, intapp open, data management, business coaching, knowledge management, data mining, crm integration, relationship management, data exploitation

Experience

lead of new business intake and risk management team

pinnacle

2014-1 - Present · 12 yrs 9 mos

director

harborough house consulting ltd

2008-12 - 2017-12 · 9 yrs 1 mo

Harborough House Consulting focussed on helping Professional Services firms maximise the potential of their relationships.

senior business consultant

tikit

2006-9 - 2008-12 · 2 yrs 4 mos

Worked with professional services businesses helping them to exploit the technologies that they had already invested in.

business development manager

simmons & simmons

2004-3 - 2006-7 · 2 yrs 5 mos

Formed the team and helped shape Business Development within the firm. Spent a considerable amount of time working with the team that replaced their finance and marketing systems with an integrated toolset.

managing director

the impact programme

2001-3 - 2004-3 · 3 yrs 1 mo

I led a team that turned the business around from loosing significant sums of money to profitability which led to its eventual sale. We developed clarity about our target market and the offerings. We surrounded this with focus on clients and strong client management disciplines.