christopher hall

system engineer

About

Seeking position w/in IT AdminSupport Fields after time off for Net+/Sec+ Cert. prep course, current: CCENT & MTA prep

Country

united states

City

kansas city

Industry

information technology and services

Skill

windows, technical support, troubleshooting, microsoft office, customer service, japanese, saas, windows server, enterprise software, public speaking, cloud computing, microsoft exchange, networking, mail server, email security, enterprise network security, log analysis, tcpdump, simple mail transfer protocol, network security, network administration, vmware, linux, sql, technical writing, network troubleshooting, remote troubleshooting, computer hardware troubleshooting, software troubleshooting, analytical skills, c++, dns management, backup and recovery systems, backup solutions, symantec security, servers, operating systems, security, domain name system, active directory, virtualization

Experience

system engineer

technical support engineer

arris

2018-1 - Present · 8 yrs 9 mos

manufacturing technician

hynix semiconductor mfg america

2007-9 - 2008-10 · 1 yr 2 mos

* Manufacturing Technician *  Working in class 1 cleanroom – diffusion section *  Load/unload product into oxide/nitride furnaces

computer support analyst

hilton worldwide

2007-1 - 2007-8 · 8 mos

 Provide first-level technical support to Hilton (and Hilton-family-brand, such as Hampton Inn, Embassy Suites, and others) employees around the globe for their various IT devices, software, and proprietary systems; and escalate to next support tier, when applicable.  Position began as a 6-month contracted position via a third-party staffing solution (Digerati Search), after which, a full-time/permanent position with Hilton Hotels Corp was offered  Log cases worked via Remedy Case Management System

technical support analyst

symantec

2012-6 - 2013-11 · 1 yr 6 mos

technical support engineer

symantec

2013-11 - 2016-7 · 2 yrs 9 mos

* Technical Support Engineer – Gateway Security Group *  Provide enterprise-level support for Symantec Messaging Gateway products (running on Linux-based operating systems on both virtual (VMWare and Hyper-V) and physical device deployments). *  Provide enterprise-level support for Symantec Web Gateway products (virtual and physical deployments running inline, inline & proxy, spam/tap, deep packet inspection, etc.) *  Support for Messaging Gateway and/or Web Gateway involved installation/deployment walkthroughs, troubleshooting & environmental analysis, and typical Q&A from prospective customers, etc. *  While similar to supporting Backup Exec, providing support for gateway products focused more on troubleshooting network environments, DNS, mail routing & servers, and other related enterprise components. *  Collecting and analyzing log data from the SMG/SWG, collecting and analyzing TCP dump data, reviewing MX, A, etc records, reviewing message headers, and collecting various other network data were common tasks. *  Also study for Security+ Certification was in progress

Education

lane community college

2009-1 - 2011-1 · 2 yrs 1 mo

 Career Pathway Certificate: C++ Game Programming  Coursework included: focused studies on C++ programming, software development cycle/strategies, programming in teams, 3D model creation (via Autodesk Maya)  Additional Coursework in: Javascript, CSS/XHTML, databases, and network administration,