Crystal Finberg

• Marketed large format porcelain to businesses, including fabricators and bathroom remodel companies. • Developed extensive product knowledge of various porcelain thicknesses to better serve clients. • Fostered strong relationships with industry professionals to enhance brand visibility and sales.

• Specialized in utilizing CAD and Design 2020 Live to create detailed floor plans for kitchens and bathrooms. • Proficient in reading blueprints and producing 3D renderings to visualize design concepts. • Developed strong professional relationships with interior designers and contractors to enhance project collaboration. • Achieved top performer status by generating over $1 million in sales yearly at Lowe's Companies, Inc.

I excelled in managing daily operations at UPS, ensuring seamless service delivery and customer satisfaction. • Addressed unforeseen service issues, including air pickups and heavy account management, to maintain operational flow. • Facilitated compliance with safety protocols, ensuring a secure working environment for all team members. • Supervised departmental staff, promoting teamwork and efficiency in achieving operational goals.

• Pharmacological support such as prepare, filling, and distributing prescriptions. • Duties include, inventory control, stocking shelves, and data entry. • Customer Service with patients.

• Internal auditing of patient accounts and on physician’s RVU’s. • Physician coding for hospital and dialysis charges. • Aided with ensuring Meaningful Use (MU) and physician quality reporting systems (PQRS) measures are met. • Aided with helping patients with learning and using the patient portal. • Programs that are utilized are of the following: o AcumenEHR o Soarian Clinicals o Soarian Ecubes o Clarity o Meditech o New Gaia

• Assist Pre-registration department with data entry of all patient demographic, guarantor and insurance information prior to patient appointment/s. • Calculates estimated costs for patient diagnostic and surgical procedures by configuring deductibles, coinsurance, and copay amounts. • Retains preauthorization’s, precertification, and/or prior notification for all ordered diagnostic testing (Ultrasounds, CT’s, MRI’s, Bone Scans, & PET Scans) and all inpatient and outpatient surgical procedures in high volumes between eight physicians and three nurse practitioners. • Coordinates with pathology associates, diagnostic imaging facilities, and several hospitals to ensure all preauthorization’s/precertification’s/prior notifications are obtained by insurance companies prior to the patient being treated for services. • Utilized help from IT professional in order to become ninety percent electronic by utilizing programs for converting word documents into PDF format in order to place into EMR, also printing hardcopies from online and converting them into PDF format for entering them into the EMR. In addition, set up to electronic receiving and sending faxes. • Works closely with Allergan representatives on the FDA approval of bladder Botox to ensure that insurance companies are preapproving and paying for the drug and surgical procedure. • Has established an excellent working relationship with the following outside agency’s in the community We Care, Vocational Rehab, and VA. • Utilizes any website that insurance companies offer for a more efficient workflow, rather than spending time on the phone. In addition, will multitask to stay efficient while on the phone with an insurance company. • Attends meeting with non-participating insurance companies to assist in determining on contracting with the company or not.