Crystal Tan

• Proficient in using multiple pharmacovigilance databases (ArisGlobal, RxLogix PVCM) for accurate and efficient case processing • Experienced in end-to-end case processing operations, from triage, data entry, quality checks, to distribution for various types of Individual Case Safety Reports (ICSRs), including spontaneous, study and literature cases • Revision of standard operating procedures, and executed quality improvement projects to achieve higher case processing standards • Conducted retrospective quality checks on various work processes to support inspection readiness and ensure compliance with global regulatory requirements • Created training materials, executed training programs and mentored new hires to facilitate effective onboarding and integration • Collaborated globally with medical safety personnel, affiliates and partners to meet efficient and compliant case processing standards • Handling of safety and inquiry company mailboxes to engage with business partners, patients and other clinical research organisations • Familiar with pharmacovigilance guidelines such as the European Medicines Agency (EMA) Guideline on Good Pharmacovigilance Practices (GVP) • Organised and facilitated team building events to strengthen team cohesion

• Managed healthcare accounts to address and resolve quality concerns, including missed key performance indicators, complaints and product-related incidents • Developed various aspects of the Quality Management System, including writing of SOPs, deviations and implementing of continuous improvement strategies • Provided on-site quality support by conducting inspections, supporting audits, training of personnel and monitoring of premise conditions • Provide QA oversight during secondary assembly operations • Ensured compliance to industry standards (PIC/S GMP, GDPMDS, ISO 13485) to maintain licenses for the handling of therapeutic products and medical devices

• Practiced in both inpatient and outpatient settings • Trained in several specialties including general medicine, cardiology, geriatrics and infectious diseases • Inpatient responsibilities included medication reconciliation, ward reviews and case presentations • Outpatient roles included dispensing, patient counselling and managing Pharmacy-only medication sales • Well-versed with hospital operations, workflow infrastructure and administrative functions

• Conducted market research, analysed trends and formulated access solutions for the Singapore market • Created resources to improve engagement of commercial teams with healthcare professionals • Researched on global drug financing landscapes and novel healthcare financing policies for the development of accessibility solutions to high-cost cell, tissue and gene therapies

• Offered patient care through the counselling and dispensing of medications • Assessed and provided solutions for minor ailments through the sales of over-the-counter medications • Managed formulary inventory, medication invoices and store front

• Investigated on the use of self-assembling short peptide hydrogels as part of the Final Year Project to achieve the sustained release of anti-tubercular drugs in-vitro • Designed and performed a set of characterisation experiments involving different hydrogel formulations, such as rheological and spectroscopy studies, determination of drug elution profiles, and drug inhibitory studies on live bacterial cultures • Developed a wide range of skills, including proficiency in wet-lab techniques, data analysis, scientific report writing, and effective presentation skills

• Transcribed Japanese primary sources and conducted quality checks to train optical character recognition (OCR) with artificial intelligence • Liaised with clients to optimise digital interfaces and mentored new hires

• Provided chair-side dental care, ranging from assisting in simple procedures, conducting dental radiography scans, to acting as scrub nurse in local anaesthesia operations

• Explored the expression of IL1RL1 gene in immune cells as a risk factor for atopic asthma • Trained in a variety of wet lab techniques in a BSL-2 environment

Bachelor of Science (Pharmacy)(Honours) Final Year Report: Assisted DOTS, Development of Peptide Hydrogels for The Sustained Release of First Line Drugs for Treatment of Tuberculosis Minor in Language Studies (Japanese)

Studied four H2 subjects (Biology, Chemistry, Mathematics, Economics) and one H3 subject (Research) at a Cambridge GCE "A" Level