crystal riley

client services team lead

About

7 years experience of customer service. Experienced in solving customer’s problem especially technical problems, using advance technology to serve the customers, managing resources, and performing good customer service. Excellent communication skills allow me to serve customer properly. Great leadership and organizational skills. * Multi-tasking management * Relationship management * Communication and Coordination * Leadership and Organizational management

Country

united states

City

lawrenceville

Industry

information services

Skill

call center, customer service, software documentation, outlook, financial services, microsoft excel, microsoft office, data entry, customer satisfaction, crm, customer retention, lotus notes, powerpoint, team leadership, system administration

Experience

client services team lead

corelogic

2012-6 - 2016-8 · 4 yrs 3 mos

Diagnose, document, respond to and resolve a variety of inquiries, requests and issues related to accessing, interpreting, and understanding and utilizing consumer credit reports, criminal reports and other information such as scoring models that are utilized when screening applicants for housing or employment. Provide training, guidance and support for our internet service platform, including guidance related to user management, configuration and site navigation. Improved quality 50 percent by Quality Monitoring & Performance Assisted with TSL attainment across all queues by ensuring missed calls are kept to a minimun Ensure ticket management reflects on 7 day roll report to items less than 21 days

teller

wells fargo

2007-7 - 2008-1 · 7 mos

Maintained book of sales for Financial Specialists. Provided customer services to all patrons. Recorded messages for Teller Manager and Financial Manager. Updated customer information and ordered specified requested materials per customer. Implementation of Customer transaction: deposits, withdrawals and transfers. Performed transactions on Teller PC software.

operations processor i

synovus

2008-11 - 2011-11 · 3 yrs 1 mo

Receive and Distribute work accordingly via totals, balances reports, and system generated information. Resolves outstanding balances Perform daily production, adhering regulations, and Process a verity of clinical work Verify and check workflow to establish proper function analysts. Perform various data entry and spreadsheet tasks.