Crystal Girona Calderon

As an experienced Office Manager and Business Operations Leader, I bring strong expertise in payroll administration, HR compliance, financial reporting, and strategic growth to mission-driven organizations. Currently serving as Office Manager at Outdoor Solutions LLC, I oversee payroll for approximately 70 employees, maintain multi-state licensing and HR compliance, and manage financial reconciliations and reporting. I focus on strengthening internal systems, improving operational efficiency, and supporting ethical, transparent leadership. I am also a Licensed Notary Public in the State of Maryland, providing reliable and compliant document authentication services. Previously, I served as Director of Business Development for Emerald Air in Homer, Alaska, where I led the strategic growth of a floatplane aviation company operating scenic and charter flights to Katmai National Park & Preserve for bear-viewing excursions, as well as transportation to remote Alaskan villages and wilderness lodges. In this executive role, I was responsible for revenue growth, marketing strategy, partnership development, customer experience, and operational scaling. When I joined, the company was near bankruptcy; through strategic branding, operational improvements, expanded partnerships, and targeted growth initiatives, we transformed the organization into a thriving multimillion-dollar entity within three years. This experience strengthened my skills in business recovery, tourism operations, financial oversight, and sustainable growth strategy. My additional leadership experience includes recruiting, onboarding, payroll compliance, financial reporting, team supervision, and leading rebranding and marketing initiatives across hospitality and service-based industries. I hold a B.A. in International Business (GPA 3.75) and a Project Management Certification from Grow with Google. I also earned a Certificate in Residential Construction Industry Fundamentals and Business Management for Building Professionals, strengthening my knowledge of construction operations, project coordination, and industry best practices. Bilingual in English and Spanish, I bring a global perspective, strong communication skills, and a collaborative leadership style to every organization I serve. I am passionate about building resilient organizations, driving operational excellence, and transforming challenges into long-term success.