Crystal de la Cruz

Provide an exceptional customer experience by being attentive, engaging, and anticipating customer’s needs. Demonstrate proficiency under stressful and unexpected events. Identify issues, inconsistencies, and incorrect data before completing a transaction. Persuade customers to try new products that will benefit them by understanding new products.

My main responsible was verifying patient’s benefits and eligibility prior to their appointment. Interpreted the benefits and recorded them for the use of the front desk, medical assistants and any other medical personnel. Communicated with the department’s call center when any issues or concerns arose. Communicated with insurance companies when further inquiries arose or when MRI authorization was required. I Ensured that both patients and department were covered financially in order to limit financial loss.

Greeted patients and provided them with a warm and welcoming atmosphere. Registered patients by collecting all required documents and copayments. Scanned insurance cards, photo ID’s, referrals and all others documents onto EPIC. Assisted patients with registration forms and any other questions and concerns. Communicated effectively with other staff members to ensure that the correct front desk process was being met.

Reconciled and created Excel reports for the Cashier’s vaults and cash boxes. Safeguarded patient’s valuables and did weekly inventory reports of incoming and outgoing of patient’s valuables. Accurately processed patient payments in HealthPay. In addition, I prepared bank deposits obtained from different hospital accounts and departments.