crystal clarke

patient services specialist

About

I'm a hard-working and detail-oriented person focused on providing great customer service and patient satisfaction. My goal is to provide excellent support to the healthcare industry in order to serve others. That may include various sectors in the healthcare community (e.g. finance, management, insurance, etc.). I have an extensive background in scanning procedures, patient registration, EMRs, and patient satisfaction.

Country

united states

City

fairburn

Industry

hospital & health care

Skill

Experience

scanning technician

justice federal credit union

2012-4 - 2017-4 · 5 yrs 1 mo

* Responsible for scanning and uploading documents * Verification of all scanned items to ensure quality * Adherence to scanning production schedules * Daily Federal Reserve image upload * Assist staff members with locating scanned docs/files * Assist with the setup of new scanning projects * Responsible for the security of documents in my work area

medical office receptionist

corestaff services/physical therapy connection

2011-11 - 2012-1 · 3 mos

* Responsibilities included greeting and checking in patients * Handling multiple phone lines for incoming calls * Scheduling appointments, creating and maintaining patient files * Collecting copays as well as confirming insurance and obtaining approval for patient visits * Daily balance sheet and bank deposits * Faxing initial evaluations and progress notes to various doctors * Provided support to clinical staff when needed

legal records file analyst

corestaff services freddie mac

2009-1 - 2011-1 · 2 yrs 1 mo

* Created new files including the check in/out process for existing files * Managed files using a computerized filing system * Scanned documents, created inventories, boxed and sent files offsite * Responded to in-house client requirements for recovery of client files

sales associate

macy’s inc.

1999-1 - 2003-1 · 4 yrs 1 mo

* Provided great customer service by assisting customers in the selection and purchase of fine clothing, accessories and related merchandise * Created effective, eye-catching displays; stocked, straightened, and merchandised my assigned area of the store * Operated a cash register and took credit card, check, and cash payments

patient registration representative

inova emergency care center

2007-1 - 2009-1 · 2 yrs 1 mo

* Initiated electronic medical records via the hospital's computerized system * Provided exceptional customer service while interviewing patients in a fast-paced environment to obtain demographic and financial information * Registered orders for radiology and discharged patients from emergency department * Collected payments and verified medical insurance

patient registration representative

inova fairfax hospital – er trauma center

2003-1 - 2006-1 · 3 yrs 1 mo

* Provided exceptional customer service while interviewing patients in a fast-paced environment to obtain registration information * Created medical record and broke down patient charts upon discharge * Worked with physicians, nursing staff to clarify/correct records * Entered data for billing purposes * Used the hospital's portable computers to register trauma patients arriving by ambulance or helicopter