cristyn wingood

software quality assurance engineer

About

Offering over 10 years experience impacting corporate performance through a dedication to proactive research, data analysis, clear, concise reporting and strong communication skills. Strong leader, adroit in overseeing multiple projects on tight deadlines. Trusted mentor who improves performance and adherence to regulations and company standards. Recognized as a Subject Matter Expert in Customer Service, Risk Management and Wage Garnishments including processing, researching and resolving disputes. Extensive background in driving process improvements that increase productivity and data accuracy as well as reducing waste and costs. Technically proficient team leader who ensures data integrity and system compliance.

Country

united states

City

hawthorne

Industry

accounting

Skill

analysis, finance, microsoft office, customer service, fraud, customer experience, detail oriented, ability to multitask, filing, process improvement, vendor management, windows xp/vista/7, project management, internet explorer/firefox/chrome, html/xhtml, proofreading, fraud investigation, employee management, employee training, coaching staff, organized with strong analytical abilities, siebel, rightnow, paymentech, leadership, wordpress, analytics, team leadership, strategy, data analysis, training, management, call centers, business analysis, microsoft excel, cross functional team leadership, crm, strategic partnerships, account management, social media, risk management, mentoring, team building, powerpoint, concur, customer retention, garnishments, data entry, microsoft word, public speaking, business process improvement, salesforce, inventory management

Experience

staff accountant, garnishments

caps payroll

2015-8 - 2017-3 · 1 yr 8 mos

● Enter, track, and terminate Withholding Orders in payroll system for thousands of employees in all 50 states ● Weekly audit of garnishment deductions ● Preparation of payments to various creditors ● Monthly reconciliation of GL accounts ● High volume of communication with employees and creditors ● Prepare and file semi-monthly New Hire Report with California EDD ● Completed Employee Verifications, Information Subpoenas and Interrogatories ● AP Coordinator backup

software quality assurance engineer

test pro

2019-9 - Present · 7 yrs 1 mo

provisioning coordinator

tollfreeforwarding.com

2017-7 - Present · 9 yrs 3 mos

supervisor, remittance processing

directv

2012-2 - 2013-12 · 1 yr 11 mos

* ● Administrative duties related to managing a team of five direct reports * ● Managed relationship between DIRECTV and multiple external vendors * ● Responsible for traveling to each lockbox facility to perform site audits * ● Helped develop and analyze department and vendor performance metrics * ● Responsible for monthly trend analysis of external vendor invoices * ● Responsible for onboarding new employees * ● Responsible for onboarding new external vendors * ● Received Customer Experience Champion Award – led efforts to improve the payment dispute process. This impacted the DIRECTV customer experience positively.

financial ops analyst i and ii

directv

2006-7 - 2012-2 · 5 yrs 8 mos

* ● Resolved misapplied payment and refund issues with customers * ● Utilize multiple online research tools to research misapplied payments * ● Accountable for approving or stopping pay on refund checks * ● Responsible for monthly trend analysis of external vendor invoices * ● Accountable for processing daily credit card refunds * ● Assisted in refuting credit card chargebacks * ● Maintained proper scripting related to payment issues and refunds for all of DIRECTV’s Customer Service Representatives * ● Chosen for, and successfully completed, the pilot for the job rotation program within the DIRECTV Finance Organization: worked three months in the Fraud Management Department investigating fraud and claims of identity theft. * ● Special projects and stretch assignments as assigned

financial ops analyst contr

ultimate staffing services inc.

2004-11 - 2006-7 · 1 yr 9 mos

* ● Heavy filing of personal property tax returns * ● Processing personal property tax bills for payment * ● Helped lead efforts to streamline Compliance procedures and filing methods * ● Maintained archive of past returns and paid tax bills * ● Corresponded with tax collectors and assessors