Cristina Dumitru

Account Manager Romania @ Foneday | Empowering smooth repairs

About

As a professional with over a decade of experience, I specialize in driving business growth, building lasting client relationships, and optimizing operations. My career spans roles in logistics, customer service, and business development, where I consistently delivered measurable results by blending strategic vision with hands-on execution. ✔️ Innovator in Business Development: Expanded client portfolios and built strong partnerships that contributed to consistent revenue growth. ✔️ Operational Excellence: Streamlined processes and improved team performance, enhancing efficiency across multiple projects. ✔️ Client-Centric Leader: Fostered trust and loyalty among clients by delivering personalized solutions and exceptional service. I thrive on opportunities that require strategic thinking, adaptability, and a collaborative mindset. Whether leading cross-functional teams or crafting tailored solutions for unique challenges, I am committed to excellence in all aspects of my work. Let’s connect to explore opportunities, exchange insights, and collaborate on projects that drive success and innovation.

Country

City

Romania

Industry

Marketing & Advertising

Skill

Customer Support, Salesforce.com, Customer Service Representatives, Customer Relations, Data Analysis, Report Writing, District Management, Regional Development, Economic Development Research, Business Development Support, Advertising, Sales, E-Commerce, Communication, Business Development, Strategic Planning, Team Leadership, Digital Marketing, Client Engagement, Customer Experience

Experience

Account Manager Romania

Foneday | Empowering smooth repairs

2025-1 - Present · 1 yr 9 mos

România

Launching and growing the Romanian market, onboarding GSM service partners, laying the foundation for sustainable revenue growth.

Business Founder & Admin

Premium Desserts SRL (Celesteria Low Carb)

2018-8 - 2024-1 · 5 yrs 6 mos

-Developed and launched 20+ innovative sugar-free products, establishing a niche market presence. -Boosted customer engagement by 20% through strategic digital marketing initiatives. -Led a team of 5, implementing streamlined processes that improved productivity by 25%. -Built and maintained supplier partnerships, reducing costs while ensuring consistent quality.

Regional Development Manager

DSV - Global Transport and Logistics

2017-10 - 2018-8 · 11 mos

-Successfully expanded the client portfolio in Southern Romania by identifying market needs and offering customized solutions. -Managed a team of 4, enhancing collaboration and efficiency through Agile methodologies. -Developed and strengthened partnerships with 10+ key clients, driving sustainable revenue growth. -Analyzed market trends to adapt strategies and maintain competitive positioning.

Business Development Manager

DSV - Global Transport and Logistics

2015-10 - 2017-10 · 2 yrs 1 mo

-Increased recurring revenue by 20% through cross-selling strategies and CRM tools. -Organized and led the company’s participation in 12 annual industry events, boosting brand visibility. -Implemented targeted sales strategies, resulting in higher client conversions and expanded customer base. -Collaborated closely with operational teams to ensure consistent delivery of high-quality services.

Customer Service Analyst and Resource Planner

TNT

2010-1 - 2014-4 · 4 yrs 4 mos

Bucharest, Romania

-Designed and implemented KPI dashboards, improving operational efficiency by 30%. -Optimized resource scheduling in real time, reducing delays and increasing productivity. -Conducted detailed analyses to identify and resolve operational bottlenecks, driving improved performance. -Supported management with strategic reports that informed resource allocation and cost reduction initiatives.

Customer Service Representative

TNT

2008-8 - 2009-12 · 1 yr 5 mos

-Delivered top-tier customer support, resolving over 95% of inquiries on the first interaction. -Promoted premium services, generating new revenue opportunities and enhancing customer satisfaction. -Provided clear and personalized information to clients, building trust and long-term loyalty. -Awarded “Employee of the Year” in 2008 for outstanding performance.