Cristian Ignacio Montaño

• Handle inbound customer calls for multiple branches across the United States. • Provide customer support in both English and Spanish. • Assist customers with account management, billing inquiries, and service-related questions. • Review and process service agreements and customer documentation. • Send and manage customer files, forms, and communications. • Ensure a positive customer experience.

• I serve as a Senior Meta Marketing Pro, acting as a strategic account partner for high-investment advertisers within the Meta advertising ecosystem. • I focus on long-term client growth, performance scaling, and revenue expansion — combining strategic advisory with strong relationship management. • I collaborate directly with advertisers to guide budget allocation, full-funnel strategy, audience architecture, and account structure decisions that drive measurable business impact. • I support the adoption of advanced Meta solutions, including Advantage+ frameworks, structured testing models, automation systems, and signal optimization strategies. • Meta Certified | Strategic Account Management | Growth & Revenue Expansion | Multilingual (EN / ES / FR / PT)

I provided language instruction and translation services in English, Spanish, Portuguese, and French for missionaries preparing to serve in various parts of the world. My responsibilities included: • Planning and delivering language classes tailored to missionary needs • Translating and interpreting during training sessions, meetings, devotionals, and other official gatherings • Assisting in cross-cultural training to ensure effective communication and adaptation • Participating in leadership and planning meetings • Supporting missionaries through personalized language coaching and practice I also completed multiple internal training sessions to enhance my teaching and translation skills, and I actively contributed to creating a positive, mission-focused learning environment.

Taught French as a second language to students and professionals in both group and individual settings. Key responsibilities included: • Designing and delivering engaging language lessons tailored to learner needs • Planning study programs and instructional materials to support language acquisition • Training new employees and supporting their development in instructional methods • Creating a dynamic and supportive learning environment to encourage student participation and progress

Conducted research to identify opportunities for offering English courses to non-English-speaking communities. Key contributions: • Identified strategic areas with high demand for English language programs • Collaborated with a client from an international nonprofit organization to develop outreach strategies • Created advertising materials to promote educational initiatives • Worked in a multicultural team, collaborating with individuals from diverse international backgrounds This internship strengthened my skills in research, intercultural communication, and community-based program development.